Devices will not connect to Airties Air 4921 Wifi extender
I connected the extender received yesterday via Smart Home Manager which shows the extender is connected to the network, strong WIFI signal, solid green light on extender. This is a Pace Plc gateway installed ~ 3 years. We do have Internet access. But 2 of my tested devices (iPhone and laptops) do not show on SHM as connected to the extender even when they are within 5 feet of it; they continue to show as connected to the gateway although it is much further away, through walls and on another floor of the house. I see other comments about SHM not accurately showing these connections. However, the specific devices do show as low signal when I go to the web access of the gateway so I’m sure that they are not connected to the extender. How can I make the connection to the extender? Should the device connect to the closer of the gateway or extender assuming no interferacne with walls, etc.?