Get superfast AT&T Fiber internet
thracian2017's profile

Contributor

 • 

12 Messages

Monday, October 31st, 2022 5:00 PM

Can't print to WiFi printer on LAN after enabling passthrough

I just got the new 3-pack WiFi 6 Google Nest Pro and configured my BGW320 gateway for passthrough, and then disabled the gateway WiFi. All works except that I can't print to my (Edited per community guidelines) Pixma printer from my laptop when the laptop is connected with a wired cable to the gateway. If I disconnect the wired connection so that the laptop connects to the Google Nest WiFi, then the laptop can see the printer and can print. I tried connecting Pixma via WiFi to a single or multiple access points (there is a menu option on the printer setup) but the issue remains.

Any idea what might be causing this?

tonydi

ACE - Guru

 • 

9.5K Messages

3 months ago

Still can't figure out why the stupid censor bot has a problem with the name of that printer manufacturer.  🙄

Both devices need to be connected to the same router.

Contributor

 • 

12 Messages

3 months ago

So, to provide more context. It's not just the printer. Any device that's connected to the Google Nest WiFi can't be seen from a machine with a wired connection directly to the router. It's like the router Ethernet is on a different network. 

tonydi

ACE - Guru

 • 

9.5K Messages

3 months ago

The Nest is on a different network, that's part of IP Passthrough.  There are some things that will still be seen from the Nest if connected to the AT&T gateway, NAS boxes for instance, but things like other computers and printers aren't.

If this is a critical need then putting the Nest in AP mode, where it just becomes part of the AT&T gateway network, would be your other option.

Contributor

 • 

12 Messages

3 months ago

Thanks tonydi. Yes, I figured this out meanwhile by looking at the IP addresses :-) The solution was to change the Nest WiFi settings to put it on the same segment as explained here.

tonydi

ACE - Guru

 • 

9.5K Messages

3 months ago

Hmm...never saw that option before and the write-up really doesn't explain much.  It does say something about the devices needing to have static IP addresses so I'm not sure that's quite the same thing as I was suggesting.  I guess the important thing is if your stuff works.

Contributor

 • 

12 Messages

3 months ago

For now…let’s see what happens but at least the wired laptop can see printers and other devices

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.