Continue to check your bill after you cancel. They may continue to charge you and it's impossible to get a refund. I spent many hours on the phone and was promised a refund several times to no avail in the same situation.
I tried to cancel my business phone and internet for the last 3 hrs. now...called the Loyalty number and when you choose number 3 to disconnect they give you email address to go to...www.att.com/disconnectdesk.....I've attempted to do that several times and now it won't accept our business email...when I try to do the manual entry it asks circuit numbers etc. and none of that info is on my bill...........how can I cancel
Hi @smhess, We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).
I to have been massively played around with as well! A whopping just shy of a $300.00/mo. AT&T bill for just wireless service and Mifi box for mediocre Internet! With ACS I pay a flat rate of $106.00/mo. for legitimate full high-speed internet! I have been trying to cancel my mifi internet account for over a year now to no avail. So, I just shut it off and am still paying an astronomical amount just for my wireless phone service. AT&T use to be one of the best and I have no idea when or why they have transitioned to make it a point to rip off their loyal customers. It is a shame and a travesty of pure piracy and straight up (Edited per community guidelines) of ones hard earned money. I am going to quit AT&T all together and never look back. Sincerely, Scott Emerick
Accepted Solution
Official Solution
skeeterintexas
ACE - Expert
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26.2K Messages
10 months ago
Call 1-800-288-2020 and say "Cancel" when prompted.
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edpaulmc
New Member
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6 Messages
10 months ago
Thanks for the Reply. Too bad no one can answer the original question as to why the modem sends out a wifi ping after software update!!!
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trevortoland
New Member
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5 Messages
9 months ago
Continue to check your bill after you cancel. They may continue to charge you and it's impossible to get a refund. I spent many hours on the phone and was promised a refund several times to no avail in the same situation.
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smhess
New Member
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2 Messages
9 months ago
I tried to cancel my business phone and internet for the last 3 hrs. now...called the Loyalty number and when you choose number 3 to disconnect they give you email address to go to...www.att.com/disconnectdesk.....I've attempted to do that several times and now it won't accept our business email...when I try to do the manual entry it asks circuit numbers etc. and none of that info is on my bill...........how can I cancel
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ATTHelp
Community Support
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221.6K Messages
9 months ago
Hi @smhess,
We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).
Shad
AT&T Business Social Media
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Sde75
1 Message
15 days ago
I to have been massively played around with as well! A whopping just shy of a $300.00/mo. AT&T bill for just wireless service and Mifi box for mediocre Internet! With ACS I pay a flat rate of $106.00/mo. for legitimate full high-speed internet! I have been trying to cancel my mifi internet account for over a year now to no avail. So, I just shut it off and am still paying an astronomical amount just for my wireless phone service. AT&T use to be one of the best and I have no idea when or why they have transitioned to make it a point to rip off their loyal customers. It is a shame and a travesty of pure piracy and straight up (Edited per community guidelines) of ones hard earned money. I am going to quit AT&T all together and never look back. Sincerely, Scott Emerick
(edited)
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