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Curious_George's profile

Contributor

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23 Messages

Tue, May 31, 2022 1:31 PM

BGW320-505 Gateway periodically drops many IoT Devices

Arrgh.  It just happened again.  I have U-verse Gigabyte fiber service.

Every week or two, my BGW320-505 does something and drops many of my smart home devices (thermostats, smart lights, smart plugs, etc).  If I'm lucky, most them eventually reconnect (over a day or two).  Sometimes restarting the gateway helps, but this time it didn't.  I had 20 fewer devices connected when I woke up this morning than when I went to bed last night.

Most devices if a power them off and restart them, they eventually reconnect, but that means turning of circuit breakers for wall switches.  It is maddening to have to deal with this a couple of times a month.

Contributor

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23 Messages

2分前

Thanks.  I have pretty low expectations, but since it was working just fine until sometime Monday night / early Tuesday morning, it seems quite reasonable to think that there is something wrong somewhere.  But where it is hardware (which a swap would address), or a firmware update, or a neighbor who installed something new creating congestion on the 2.4 band, I may never know. 

If the tech doesn't resolve it, I will probably try buying a separate access point to use for my 2.4 band IoT devices.  I have a relatively large home (4600 sq ft), so I may need more than one (thought the gateway was handling it all before it went crazy.  My home is wired with ethernet all over it, but it seems like most extenders just want to use a wireless connection.

We'll see what happens.

dave006

Scholar

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3.1K Messages

2分前

@Curious_George 

Did you ever try the suggestion I posted about on page 1?

I would also hard code Channel 11 for the 2.4 GHz radio and start there if you need to change it go to channel 6.

All changes are made here http://192.168.254.1/cgi-bin/wconfig.ha the Advanced Wi-Fi settings page.

Don't let the Gateway scan for a random channel, manually manage. If Channel 11 or 6 don't work then try 1.

You can also always try the AT&T Wireless Extenders. They all support Ethernet back-haul to the router. You can get as many as you need for a single fee of $10 per month for the new 4971s. You can try them and if they don't help you just cancel the $10 Extended Wi-Fi coverage plan and return the units.

When you call 1-800-288-2020 they reps are in a call center and have script that they need to follow and it always ends in a dispatch of a tech when the standard script does not resolve the issue.

Note: A tech is not going to be able to help you with your IoT devices either just any AT&T Fiber related issues.

Dave

OttoPylot

ACE - Expert

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18.4K Messages

2分前

@Curious_George  A suggestion would be to purchase a Mesh WiFi router that comes with at least two satellites. Being as you have ethernet throughout your home then you can hardwire them (depending on which brand you get) to the router. Place the gateway in pass-through mode and let the new router handle all of the router duties.

I use the Netgear Orbi Mesh WiFi 6 system on our two-story 3500 sf home on about a 1/2 acre. The satellites are hardwired and coverage is excellent throughout the house and property. The Netgear has no issues at all connecting any of our IoT devices separately from our 5GHz devices. I recently setup the Guest network, which is 2.4gHz, and pointed all of the IoT devices to it. I didn't have to do that but I set it up to make the IoT devices, which are connected all of the time, separated from our main network which makes it a bit more secure.

Contributor

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23 Messages

2分前

@dave006 

Yes, I tried fixing the 2.4 band on 6 and then 11 and then 1, and it didn't make any difference.

I have 3 AirTies extenders.  We found them to be a mixed bag.  They helped with signal strength for stationary devices, but made dealing with mobile devices (phones, tablets and laptops less than ideal.  When ATT installed the BGW-320, the tech said the radios were more powerful and we probably wouldn't need the extenders.  Removing them solved the problems with the mobile devices, and all of the stationary devices worked (until last week, when the wheels came off the bus).

@OttoPylot 

Which Orbi Mesh system do you use?  I looked and they are from $429 for the AX5400 to $1,299 for the AXE 10000 Quadband, or the AX5700 for $850.  Do you shut off the BGW's wifi and just use the Orbi's?

OttoPylot

ACE - Expert

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18.4K Messages

2分前

@Curious_George  I use the Orbi RBK750S (AX4200) which comes with two satellites, each has two extra 1Gbps ethernet ports. AT&T is not my ISP so I do not depend on ISP-supplied equipment, I use my own. And yes, you would need to use the Netgear's WiFi and place the BGW in pass though mode.

Contributor

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23 Messages

2分前

So I thought I would return and report on the progress I have made and what I believe was the root cause of the problems I have been experiencing for quite a while.

The tech came, swapped the modem, and talked me into trying the ATT Mesh Extenders.  He also suggested I go with a new SSID, which would force all devices to update their configurations.  I still have trouble with the 2.4 GHz network, through overall wifi performance seemed better, probably because with the mesh most devices where one notices performance were connected to 5 GHz all the time.

In the process of changing to the SSID, I ran into a series of problems.  Several devices, including one of my Ring Pro Lights and my Rachio sprinkler could not be configured.  The Wi-Fi network they are supposed to show for you to connect to never appeared in the list of networks.  I tried an iPhone, an  iPad, an older Android tablet, a couple of different Windows laptops, and none of them could see the RingXXXX or RachioXXX SSIDs.  I ordered a new Rachio, with the same result.  One of the Rachio chat customer service agents said it sounded like there was some interference between the router and the Rachio.  So unplugged every smart device I could think of that was anywhere near, basically a half a dozen cheap Chinese smart plugs and a Foscam IP Camera.  After I did that, the RachioXXXX SSID appeared and I was able to reconnect my old Rachio and send the new one back. Later I was able to connect the Ring Pro’s Wi-Fi and reconnect it to the new SSID.  When I unplugged the devices, I noticed that one of them was quite warm, almost hot.  I suspect it was the culprit.  I have plugged most of the others back in and everything is working well.

Also, I can now turn off the 5GHz network and my devices connect quickly and automatically to the 2.4 GHz with the same SSID.  (I have to unplug the mesh extenders, as the GUI won’t let me turn off the GHz radios unless I do).  But this enables to me to connect the devices that require the device with the app that is setting them up to be connected to the 2.4 GHz network I want to connect the device to.  That was something that did not work before.  The devices that were on the 5GHz band wouldn’t connect to the 2.4 band with the same SSID, but now they do.

And at least so far, the band steering hasn’t caused the mass device drop that I had been struggling with for months.

So I currently think the the root of the problem was that I had a smarthome device (a smart plug) that was malfunctioning and was putting out a signal that was interfering with the 2.4 GHz band.  With that device unplugged, everything is working as expected.  I will probably keep the ATT mesh extenders, at least for a while.  It has improved performances in the remote parts of my large home and greatly improved it outside in our large yard.

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