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martinhwong's profile

New Member

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10 Messages

Mon, Aug 1, 2022 2:29 AM

BGW320-500 port forwarding synology

I'm having trouble with port forwarding using the BGW320-500 gateway, I'm trying to access my synology NAS drive remotely, I can connect to it using RaiDrive (WebDAV) but it's extremely slow (1.7Mbps).

I have checked https://www.yougetsignal.com/tools/open-ports/, and it says my ports are closed.

Maybe I'm going my passthrough incorrectly? Please help, thanks!

JefferMC

ACE - Expert

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29.9K Messages

2分前

You do not want to do both IP Passthrough and Port Forwarding to the same device; it's an either/or thing.

IP Passthrough will send all unsolicited traffic for almost any port to the target device.  Be sure that your device is hardened to prevent unexpected access to ports.

Port Forwarding will send only the selected ports to the target device.

If you set up both, then they will interfere with each other.

ATTHelp

Community Support

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200.4K Messages

2分前

Hey there martinhwong, we'd be glad to help you set up Port Forwarding.

 

As JefferMC stated, you'll want to set up either Port Forwarding or IP Passthrough, but not both.

 

We have guides on our website that will walk you through the process of setting up Port Forwarding or IP Passthrough.

 

If you still need assistance, let us know!

 

Aminah, AT&T Community Specialist

New Member

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10 Messages

2分前

I have disabled IP Passthrough but the transfer speed is still super slow and sometimes doesn't move at all:

No description available.

JefferMC

ACE - Expert

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29.9K Messages

2分前

You are likely using your public IP address while in your local network.  The AT&T Gateway does not have truly functional NAT loopback (it seems to work for some people, sometimes, but it cannot be counted on and never performs well; I think that the traffic is actually sometimes being reflected back in the AT&T network).  

Try using your private IP to refer to the NAS while inside your network and use your connections public IP only while away from home.

ATTHelp

Community Support

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200.4K Messages

2分前

Thank you for the additional information, martinhwong.

 

Based on the information you provided, we recommend reaching out to the team at our paid service, HomeTech. They provide 24/7 support for a wide range of networking issues, including 3rd party equipment and port forwarding. If you're unable to reach a resolution by working with our Ace, they should be your next stop.

 

If you need help with anything else, just let us know.

 

Thank you for visiting the AT&T Community Forums.

 

Aminah, AT&T Community Specialist

JefferMC

ACE - Expert

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29.9K Messages

2分前

I cannot think of a situation where I would recommend reaching out to HomeTech.  Especially not until you've exhausted other options for troubleshooting.

New Member

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10 Messages

2分前

Hi,

I have done extensive testing with the Synology side, but it appears that AT&T is blocking the WebDAV access or remote access to my Synology drive for some reason. Unless there is an issue with my hardware device, there should be a solution that AT&T can provide remotely to allow access to my drive in a different location. 

JefferMC

ACE - Expert

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29.9K Messages

2分前

but it appears that AT&T is blocking the WebDAV access or remote access to my Synology drive for some reason.

AT&T blocks certain ports, but I don't think WebDAV is one of them.  

Did you have any response vis-à-vis my previous comment?

New Member

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10 Messages

2分前

The HomeTech comment? Yea, I don't think they would able to figure it out either and I feel like this should fall under AT&T's support.

JefferMC

ACE - Expert

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29.9K Messages

2分前

No, I meant this one:

You are likely using your public IP address while in your local network.  The AT&T Gateway does not have truly functional NAT loopback (it seems to work for some people, sometimes, but it cannot be counted on and never performs well; I think that the traffic is actually sometimes being reflected back in the AT&T network).  

Try using your private IP to refer to the NAS while inside your network and use your connections public IP only while away from home.

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