Get superfast AT&T Fiber internet
island_dj's profile



5 Messages

Sunday, November 27th, 2022 6:05 PM

BGW320-500 ethernet connections to switch behind gateway can't connect to internet, access points can

I have a BGW320-500 gateway connected to an unmanaged poe switch.  I have 2 Ubiquiti U6-LR access points connected to the switch and both wifi radios disabled in the gateway.  Cat 5e cables through the house connect to the switch as well.

Here's the strange issue I'm having.  Wireless clients connected to the access points have no problems.  Wired clients on the same switch lose internet access.  I tried a different switch.  I tried putting the access points and wired clients on different switches going into two different ports on the gateway.  The wired clients can't get to the internet.  If I connect the wired client ethernet cables to the gateway directly, everything works just fine.  But I have more ethernet cables than I have available ports after losing 2 to the switch with the access points.

I'm at a loss.  I've seen this issue in other posts online, but never a resolution.  Any thoughts?


ACE - Guru


9.9K Messages

4 months ago

While the FW version number is the same, @island_dj is on the BGW320 which does seem to have a bigger share of Ethernet issues than the BGW210 the rest of us are using.  It also seems to need a slap upside the head via a factory reset more often than the 210.  Since his setup was working fine and presumably he didn't make any changes prior to this issue appearing the FW release timing sure seems suspicious.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.