BGW320 Slow flashing red light on front of unit and no internet

Hi all,

I see this thread is getting a lot of views as of late and have some information that should help. 

Resetting your modem restores services in some instances. Just press and hold the red reset button located behind the modem. 

If that does not help, I recommend checking for an outage. Now that Spring is here, the weather can cause services to go down unexpectedly, especially after a bad storm. You can either sign into your account or select AT&T Internet and enter your zip code. 

If an outage does not pop up, I highly recommend using our AT&T Troubleshoot & Resolve App. It is faster than calling in and can schedule a tech if it detects an issue. It runs the same tests our call centers do and can normally diagnose an issue within 5 minutes. 

ChrisZ, AT&T Community Specialist 

Cody, here's a link to the LED codes for the BGW320...

https://www.att.com/ecms/dam/att/consumer/help/pdf/BGW320-light-status.pdf

As you can see, when you have a slow blinking Red LED AT&T says:

Your Wi-Fi Gateway does not have a broadband connection. Please check for a loose, disconnected, or damaged cable, and then press and hold the Red reset button for 10 seconds.

If this does not work then your only option is to call for support at 800.288.2020.

NOW I have 2 fast blinking red lights for the broadbands???? I haven’t had wifi since 10/23!!!!

Let's get your internet back up and running, @damax4454! 

If you haven't already, you may want to try troubleshooting your WIFI using our Smart Home Manager App. If you scroll down to where it says Smart Home Manager features, you'll find instructions.  

If troubleshooting doesn't help, please let us know! We may need to get a tech out there to get this fixed. 

Raiden, AT&T Community Specialist 

Did this get resolved? I’m having the same issue.