N

New Member

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3 Messages

Thu, Oct 28, 2021 9:23 PM

bgw320 firmware

Where can one download the latest firmware from AT&T to update the bgw320-500?

Accepted Solution

Official Solution

Constructive

Employee

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27.9K Messages

8 m ago

its pushed automatically at night in groups

New Member

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3 Messages

8 m ago

I generally never power down my modem.  I know in a lot of cases firmware pushes come at initial connect.  Just wanted to make sure I'm getting updates when I should.  Is there a push schedule?  Should I power cycle once a month?  I just want to follow best practices.

morph27

New Member

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322 Messages

8 m ago

I have version 2.14.4. What's yours?

ATTHelp

Community Support

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192.1K Messages

8 m ago

We understand that you have questions related to your routing updating @naterutland.

 

As the Ace Stated that is automatic. Restarting the gateway will also help with making sure that your update is current.

Please let us know if that helps.

 

Charles, AT&T Community Specialist

New Member

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3 Messages

8 m ago

I'm also on 2.14.4 @morph27 

New Member

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4 Messages

7 m ago

I bought BGW320-505 on amazon and wanted to upgrade the firmware to  2.14.4, too. It's still on  2.6.5. How do I upgrade manually? The above link needs some credentials, what could I use? (device id, password, device access code?) I tried the Home Manager App, but it's unavailable in my region (Europe).

Thank you.

Constructive

Employee

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27.9K Messages

7 m ago

Your in Europe and trying to use an AT&T modem? The updates come through the AT&T servers 

New Member

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4 Messages

7 m ago

> Your in Europe and trying to use an AT&T modem?

Yes, but I'm not really using it. I'm just trying to test/evaluate it.

I've found out that it is possible to upgrade the router manually, just need the binary, the actual file. Is it possible to obtain this binary offline? download it from somewhere?

Constructive

Employee

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27.9K Messages

7 m ago

Of course not it’s AT&T proprietary data they won’t support your modem since it’s a stolen modem and your not a customer

New Member

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4 Messages

7 m ago

I purchased it here https://www.amazon.com/802-11a-Wireless-ax-Integrated-Residential-Replaces/dp/B08PCRYJPW

Are you suggesting that Amozon is selling stolen devices?

Constructive

Employee

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27.9K Messages

7 m ago

AT&T leases modems they don’t sell them therefore any purchased modems are AT&T property

Constructive

Employee

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27.9K Messages

7 m ago

and it was bought from tech candy inc that has an Amazon store  called hdd shop

New Member

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4 Messages

7 m ago

So what would AT&T suggest me  do? I can still contact this Tech Candy Inc. Maybe they have some customer contract with AT&T and help me get the binary.

Constructive

Employee

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27.9K Messages

7 m ago

AT&T only updates through their network  AT&T will not release any binary software to the public 

Constructive

Employee

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27.9K Messages

6 m ago

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