New Member
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3 Messages
AT&T Modem Firmware update
I spoke today to an AT&T rep about my modem having a firmware update. I asked the rep if I was responsible or was AT&T responsible for Firmware upgrades on the modem. The AT&T rep replied that it was AT&T's responsibility to do the firmware upgrade. I explained to the rep I had a firmware upgrade waiting on my modem. That had been there for a year. The rep stated I needed to restart my modem regularly. I explained to the rep that I restarted my modem regularly and this didn't help the issue with the firmware.
The rep told me I needed to visit this forum for help with the firmware. IS THIS A JOKE !!!!! I don't want to update the firmware myself and cause myself an issue. Wouldnt this be AT&T's responsibility?
dave006
Scholar
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3.7K Messages
2 years ago
Base firmware is 2.14.4 with 2.15.4 beginning to roll out for select markets for BGW210-700 Gateway.
You modem is designed to auto-update to the latest firmware unless you have rooted it. It normally happens overnight during a maintenance window.
AT&T removed the ability for you to manage your own versions of older Firmware for a more consistent customer experience.
We await your screenshot tonight @nozombie
Dave
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my thoughts
Former Employee
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21.5K Messages
2 years ago
Curious about make/model...
If you have an EOL model software updates might no longer be available, this requires replacing the unit with current supported model.
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pdhaudio83
New Member
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20 Messages
11 months ago
never bothered with that screenshot?
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dave006
Scholar
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3.7K Messages
11 months ago
@pdhaudio83
Nope but why did you post to a 1 year old thread? Do you have a similar issue on this topic?
Dave
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pdhaudio83
New Member
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20 Messages
11 months ago
yes exactly similar issue
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JefferMC
ACE - Expert
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33.5K Messages
11 months ago
Similar, maybe. But AT&T is managing updates on your Gateway, and installing new versions, even when you wish they weren't.
I'm still of the opinion that OP was a Wireless Hotspot user.
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dave006
Scholar
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3.7K Messages
11 months ago
@pdhaudio83
What AT&T Gateway do you have? Do you know what Firmware level is currently installed on your AT&T Gateway
We need a few details about your specific configuration just as we asked the OP last year.
Dave
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bobthebuilder2
New Member
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1 Message
11 months ago
Does any one know where I could find what are the updates that Arris is have from one version of firmware to another. These modem/routers have been there for ages. Are still fixing bugs or are they doing some enhancements too?
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