New Member
•
4 Messages
ATT Fiber Router Move
Slightly stumped for a more veteran individual.
Current condition, move the router like 18' from a poorly placed location (next to ONT Box) in corner of the home. Works like a charm but some areas have signal loss. Plan to move another 80' for a centrally located position using CAT6. Ran the cable, tested the connections using a known good router and testing equipment. Moved the router, BGW210, to new location and all I get is a solid green power and solid red broadband light like I cut the "fiber" connection. Yes, the CAT6 is installed into the RED port like before. It just doesn't want to see the initial the ONT box like the signal loss is too great. Shouldn't be on CAT6 unless it's an equipment issue vs cabling. Thoughts/suggestions?
browndk26
ACE - Professor
•
5.6K Messages
11 months ago
What color lights on the ONT? Have you tried factory resetting the gateway or just powered on and off by unplugging the power brick?
0
0
Caij22
New Member
•
4 Messages
11 months ago
@browndk26 After I moved it, there are only two lights (Power & PON) and have cycled all the equipment thinking that might also be the case. If I move the router back to original location, I pick up the additional light for DATA, normal condition. I've done various moves using patch cable lengths, crossovers, etc.
Cycling the equipment being both cable & power sources but thank you for the quick suggestion.
0
0
dave006
Scholar
•
3.7K Messages
11 months ago
Unplug your ONT's power cord from the wall and BGW210-700. Plug your ONT back into power and wait for it to complete start. Next plug in your BGW210-700 to power and let it complete startup.
Check LEDs on both units and let us know the results.
Note: Should not be a distance issue since it is an Ethernet connection that you indicated you checked prior to use. Distance is within specs.
Dave
0
0
Caij22
New Member
•
4 Messages
11 months ago
@dave006 Ok, worked over the system in the order you presented. No luck. I did however start to get a blinking red broadband light instead of a solid red one though.
Also, I wired directly to the router and while in the new position and tried to run full diags. No luck as it couldn't authenticate the 802.11x signal.
0
0
Caij22
New Member
•
4 Messages
11 months ago
I think I might make up a cable the same length as I'm currently using and not run it through the attic. Mainly along the floor and see when it starts to give me issues on the signal, if any signal at all. Just to rule out the length issue. Thoughts?
0
0
ATTHelp
Community Support
•
225.8K Messages
11 months ago
We're here to help with your internet service, Caji22!
For us to better assist, let's move this conversation into a direct message. This way we can look into your services deeper. Be on the lookout for a chat notification in the upper right-hand portion of the page, next to the bell icon.
We look forward to speaking with you!
CalebP, AT&T Community Specialist
0
0
spoom2
Expert
•
18.7K Messages
11 months ago
Sounds to me like you're not wired correctly. You might test good router to router but you're only using two pair out of the cable, ONT (red port) to modem uses all 4 pairs. What type of keystone end are you using and is it for CAT6? CAT6 is larger wiring and heavier insulation than CAT5 so CAT5 plugs won't work. How are you crimping the plugs ends? Are your plugs the type you can pull the wire clear through or just butt up until crimped?
0
0