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AT&T related help: BGW320 FAQ



pflannery's profile

New Member

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3 Messages

Thursday, July 21st, 2022 8:26 PM

AT&T Fiber BGW320 - home web server

I am new to AT&T Fiber, having gotten setup yesterday. I operate a home web server out of my basement, and I have configured the BGW320 device to forward ports 80 and 443 to this web server. Everything seems to be configured properly. However, response time is horrible now. I often get time out error messages and pages take several seconds to load. In theory, my site should be significantly faster, given the 20x upload improvement, no? What is going on that is slowing things down? Is the device throttling things? Any help is appreciated, even though I suspect I will get a "AT&T does not support this" from anyone official... Thank you for any help. - Patrick

Accepted Solution

Official Solution

JefferMC

ACE - Expert

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31K Messages

7 months ago

I'm guessing that you're trying to use the Public IP (and or DNS name which translates to your public IP) while inside your network?

The AT&T Gateway doesn't (reliably) support NAT Loopback.  Sometimes it appears to work very slowly for some people... like you.  Most people, doesn't seem to work at all.  In any case, use the private IP in your network and the public IP outside.  Or, get a third party router that has NAT loopback, and configure it with your Gateway's IP Passthrough feature.

New Member

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3 Messages

7 months ago

Some additional info:  When I request a page, it can sometimes take anywhere from 10 - 120+ seconds to actually see the request hit the access log.  This happens whether I hit the domain or straight to the IP address.

New Member

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3 Messages

7 months ago

I see.  Thank you for the response.  I connected from outside my network and things seem fine.  I appreciate the explanation.

ATTHelp

Community Support

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207.6K Messages

7 months ago

We are glad to hear that you were able to get that resolved pflannery. Please feel free to reach back out if you have any other questions or concerns.

 

Thank you for choosing AT&T.

 

Charles, AT&T Community Specialist

wd19

New Member

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16 Messages

3 months ago

Can I use my existing WIFI network name and password to set up the new BGW320?

This would save a lot of time not having to re-set up every wifi device. 

tonydi

ACE - Guru

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9.6K Messages

3 months ago

@wd19   Why would you pull up an old thread that has absolutely nothing to do with your situation rather than just creating you own new post?

In the future please start a new post when you need help.

To answer your question, yes you can change the wifi names and passwords to be anything you want.  Be aware that if your 2.4GHz and 5GHz SSIDs are different the BGW will toss up a big warning notice.  Ignore that warning, it's meaningless.

wd19

New Member

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16 Messages

3 months ago

Thank you. 

thechef1

Tutor

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70 Messages

3 months ago

> Ignore that warning, it's meaningless.

Not 100% meaningless. It will disable band steering between the radios (although the value of which at times is questionable).

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