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jennylynn_1981's profile

New Member

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3 Messages

Wed, Jun 29, 2022 10:55 PM

U-verse Equipment Return Instructions

I recently moved and transferred my wi-fi internet to the new address.  I left the little white box and took the modem (which were the instructions).  I brought the modem to my new house for the tech to activate and he changed it out for an updated version.  He took the modem from me.  I got an email saying I needed to return the equipment but I don't have any equipment to return.  Don't want to get charged.  What do I do?

tonydi

ACE - Guru

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6.1K Messages

1分前

Moving this post to the Internet forum.

How long ago did your gateway get swapped out?  I'd suggest calling the 800-288-2020 number.  I'm not 100% confident they can fix this, or if they say they are fixing it, if it really will be fixed.

JefferMC

ACE - Expert

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29.3K Messages

1分前

Usually, when a tech takes a Gateway it gets checked in properly.  Sometimes it doesn't.

tonydi

ACE - Guru

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6.1K Messages

1分前

Yeah, the latter is what I worry about because many people only find out a year or more down the road when a collection agency appears (or they find a naughty mark on their credit report).

New Member

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3 Messages

1分前

Obviously, it hasn't been checked in properly or I wouldn't be receiving the email.  I've had one (Edited per community guidelines) of a time with them lately!!!

(edited)

JefferMC

ACE - Expert

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29.3K Messages

1分前

Obviously, it hasn't been checked in properly or I wouldn't be receiving the email

Not necessarily.  Some e-mails are triggered automatically, whether they're appropriate to the situation or not.  People who have quit AT&T Internet, but kept U-verse TV are asked in an e-mail to return their equipment (which they cannot, because they still need it).  People who need to return their equipment get an e-mail to recycle it.  etc.

browndk26

ACE - Professor

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4.7K Messages

1分前

When we moved service we got an email to return the gateway. Even though we moved the gateway to the new address. 

New Member

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3 Messages

1分前

I never got a move kit

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