
New Member
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3 Messages
Unable to use HBO max
Hi, I have an AT&T Internet 1000 service that says HBO Max Included. However, when I try to use my AT&T credentials to sign in on HBOmax, it says it cannot verify my subscription. So do I have it or not? Thanks.
ATTHelp
Community Support
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225K Messages
1 year ago
Happy to help you sign in to HBO Max, Gimdornim.
Try the following troubleshooting options from our article on How to stream HBO Max:
If you're still getting the error message, let us know if you recently upgraded to Internet 1000, or moved your service to a new address. We're asking because
if you upgrade or change your AT&T Internet plan, or if you move to a new address, you will lose HBO Max.
We'll be awaiting your response.
Aminah, AT&T Community Specialist
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Gimdornim
New Member
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3 Messages
1 year ago
I tried the links you provided but they just linked me to the overview page. I recently moved into an apartment with existing AT&T equipment and a community plan. When I select My internet service on the overview page, I can see an item that says
My applied discounts & offer
Connected Communities Offer
Started on Jul 27, 2019
HBO Max Included
Started on May 27, 2020
DIRECTV STREAM Internet Bundle Pricing
Started on Jan 27, 2021
U-verse TV and Internet Unlimited Usage Plan
Started on Jul 01, 2022
So it appears that I should be able to use HBO Max?
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ATTHelp
Community Support
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225K Messages
1 year ago
Thanks for the additional information, Gimdornim.
We're going to have to take a look at your account, so we can try to pinpoint the exact reason you're unable to sign in.
We'll be sending you a Direct Message to get started. Look for the chat icon next to the bell icon in the upper right corner of the page.
Talk to you soon.
Aminah, AT&T Community Specialist
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AdamZ101
New Member
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2 Messages
1 year ago
Ever get this sorted? I am having the same issue and neither ATT nor HBO can figure this out.
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cchiu
New Member
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13 Messages
1 year ago
It looks like I have the same problem.
https://forums.att.com/conversations/att-fiber-account/cannot-activate-hbomax-even-though-it-is-included-with-my-internet-1000/630401be4a366c200e4e72ce
I think the problem is that HBOmax marks your subscription as expired, so the account still exists and AT&T cannot create a new account when you try to activate.
Someone probably needs to reset a flag in one of the systems.
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