New Member
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5 Messages
Sick of AT&T
I'm so tired of AT&Ts horrible customer service. It's ridiculous that the soonest we can schedule a technician is over a week and a half out. Having to check the app every 5 minutes in the hopes of finding an appointment sooner is not viable. We eventually found an appointment 5 days out, but four work days without service when you work from home is still completely unacceptable. AT&T is lucky to have a virtual monopoly in the area or we would drop them as an ISP in a second. We have already dropped their TV service due to similar issues, including continuing to charge us for U-verse after we switched to streaming and then failing to provide a refund after telling us they would MULTIPLE times. Eventually I just stopped trying because the painful experience of sitting on the phone for hours on end, explaining the situation over again, getting promised a refund and then never receiving said refund just wasn't worth the ~$500 AT&T stole from us. I can't wait until another viable option moves into the region so we can move on. Maybe some day we'll be able to make it through a whole year without a week+ long outage. Until then, we're stuck. Do better, AT&T.
spoom2
Expert
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18.4K Messages
9 months ago
If you work from home and are really dependent on the Internet, get a business account for faster service since you don't have another provider for a backup. You're using a residential account, so you'll get the same service as someone who doesn't work from home.
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my thoughts
Former Employee
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21.1K Messages
9 months ago
If I understand you correctly…
no cable internet provider, cellular hotspot service, or satellite internet is available at your address?
I find that highly unusual, especially if had Uverse IPTV service, there is almost always a local cable company that services the same addresses where Uverse IPTV is or was offered. No Comcast, Spectrum, WOW, etc…
https://broadbandnow.com/Cable-Providers
partial listing…
We've found 447 providers offering Cable service in the US. Below are stats on their coverage and speeds.
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dave006
Scholar
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3.7K Messages
9 months ago
@trevortoland
This is a situation where there are 2 holiday weekends and the observed day is a week day so Techs also earn a week day off. That only leaves 10 possible work days for all new installs and repairs and other customers are scheduling new installs weeks in advance that take up the earlier service window. Great it looks like you found a cancelled appointment service window that you could snag.
Do you have an outage repair or a new install request?
As @spoom2 indicated you are using a residential Fiber entertainment offering for Business work. You should have a backup connection such as a Hotspot or a second ISP. Worst case a Business Account with a SLA if you depend on Internet for work at home.
As an example: I have AT&T Fiber 1000 and Comcast Xfinity (400/10) as a backup for my work at home situation.
Dave
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