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dnimtsrif's profile

New Member

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2 Messages

Monday, November 20th, 2023 10:55 PM

Service outage since 11/16/23

Service has been disrupted for 6 days now and Everytime I check smart home manager app it says it will be repaired by 10am next day. It's been saying that since last Thursday it's Monday. Plus the outage area only shows about 4 streets in my neighborhood. If it was a schedule repair, why not give your customers a heads up. At least identify what actually caused outage and not leave your customers guessing.

Community Support

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232.2K Messages

6 months ago

Hello @dnimtsrif,
We understand the gravity of your concern, and we'd be happy to change your experience around and provide some information regarding this.

What you're experiencing is an outage, you can check the reason on our website about check for outages http://sm.att.com/a52142c3 here

You can sign up for updates about your outage, and we’ll also let you know when it’s over. Here’s how: 

  1. Sign in to http://sm.att.com/a01c9435 for http://sm.att.com/44bf2dae.
  2. Select Get text updates now. (You’ll only get alerts for this outage, not future ones.)

Please note, based on the issue sometimes it takes little longer to fix the outages, but our team is working on the fix at priority. Your understanding is highly appreciated.

Here's some steps that also might help here http://sm.att.com/191a7674

 

We can also help you out with a prorated charge that will cover up for the days that you didn't have service.

 

We hope this information is helpful and thanks for reaching out to AT&T Community Forums!

Leon, AT&T Community Forum Specialist

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