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jokerthepunk's profile

6 Messages

Friday, September 29th, 2023 10:19 PM

rewards $150 dollar card

i was told i would get a 150 dollar card mail to my address for keeping the att internet service on for a month and i have never gotten it. i was promised by the sales person so i should get it

Community Support

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232.9K Messages

9 months ago

Thank you for bringing this to our attention. Allow us to assist, @jokerthepunk.

Please visit our Rewards Center in order to access your rewards. You can input your account number and zip code to view this information.

Next, please let us know the date when you ordered this device. This will give us the time frame we need to further investigate this for you. We look forward to hearing back from you!

Please reach back out and let us know if this helps.

Harry, AT&T Community Specialist

6 Messages

9 months ago

Installed may 19, 2023

Contract receipt says 3 months active service so I had the service 4 months now and I never got it in the rewards center only the one for the ETF which I don't need since Comcast didn't have a termination fee but I still sent a copy of bill anyways but the salesman said I qualify for a 150 card just for switching services 

6 Messages

9 months ago

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1 Message

9 months ago

wowwww congrates...............

Community Support

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232.9K Messages

9 months ago

Thank you for notifying about your concern and let's get the help you need, @jokerthepunk.


We recommend that you contact the rewards center support team at 800.288.9983 as they would help you out further on your concern regarding your rewards.


We hope this helps!

Harry, AT&T Community Specialist

6 Messages

9 months ago

Already called that number they claim too much time has passed for them to reward it, how if I wasn't told to ask for it and I had to have the service for 3 months 

Community Support

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232.9K Messages

9 months ago

Hi @jokerthepunk, we hear you, and happy to guide you.

The customer is eligible for a reward card if they meet all below requirements:

  • Share the exact reward card amount.
    • Do not describe the reward card as a "gift certificate", "gift card", "debit card", "same as cash", or "a check".
  • It can take up to 30 days for their account’s eligibility to be verified.
    •  The 30 days starts from the day of qualifying purchase or service activation.
  • The account must have active qualifying service throughout the reward card process.

Customers must claim their reward card online at the AT&T reward center.

  • The reward card must be claimed at http://sm.att.com/fe775884 before the date listed on the notification, or the reward invitation expires. 
  • Reward card is mailed to customer’s billing address. Confirm the address is correct.
    • Reward card arrives by mail 3-4 weeks after it's claimed online.
  • Reward card expires 6 months from date issued.
  • AT&T Visa reward cards can be used anywhere Visa is accepted in the United States, U.S. Virgin Islands, and Puerto Rico. No cash access.

For further assistance, we are always here to help!

Harry, AT&T Community Forum Specialist

6 Messages

9 months ago

http://sm.att.com/fe775884  this link is for employees

Community Support

 • 

232.9K Messages

9 months ago

Let's look into your reward card, @jokerthepunk.

 

NOTE : We recommend that you check your Email/Spam folder for the reward notification email or letter with a claim number.

 

And, To redeem your reward, you must claim it within 75 days from the date on your notification and keep your service active.

 

Please visit our Rewards Center in order to access your rewards. You can input your account number and zip code to view this information. After you check your Email/Spam folder


 

Tip: Make sure to use your reward cards soon. They expire 6 months after we send them out.

 

Check the link for more Information on AT&T Reward status.

 

 

Let us know if you need anything else! Thank you for choosing AT&T!

 

 

AshR, AT&T Community Forum Specialist

6 Messages

9 months ago

Only notification email I got was for the nVidia gaming and ETF nothing about the 150$ reward card

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