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Saurabhs's profile

New Member


1 Message

Thursday, March 16th, 2023 2:05 AM

On hold to connect to customer service for more than 3 hours

I am on hold waiting for a customer representative to attend for more than 3 hours now. Buying a service was super easy but getting support afterwards is horrible.


Community Support


215.5K Messages

3 months ago

We don't want you to have to wait on the phone, @Saurabhs! We're here to help! 


Are you experiencing technical issues with your internet service? If so, we recommend using our Smart Home Manager app to improve your internet quality. You can find out more by scrolling down to Smart Home Manager features, or by watching the video.


If this doesn't address the issue, please elaborate on what you need help with, so we can provide a more appropriate response. If necessary, we can speak in a direct message to further assist with billing or technical concerns.


Raiden, AT&T Community Specialist 

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