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ianaberle's profile

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7 Messages

Wed, Sep 21, 2022 12:40 AM

Not Seeing HBO Max Tile Under Accounts and Cannot Active Plan

I just signed up for AT&T Internet Fiber 1000 plan this week at COSTCO which includes HBO Max. I have had a HBO Max account, that I just let expired to take advantage of this offer.

The fiber was connected today and I've gone in to my account to set up the HBO Max, but I"m not see the title under services —which the chat told me to check. I then tried signing in with my AT&T account info—another suggestion from the chat bot—but since my HBO Max account was already using the same email. I then tried signing in by selecting provider AT&T. After successful authentication with AT&T, HBO Max replies with the error, "Can’t Verify Your Subscription. It looks like your account doesn’t have access to HBO Max. If you think this is a mistake, please check with your provider." I've tried with multiple browsers and the error persists. 

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dave006

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3.3K Messages

13 d مضت

@ianaberle 

HBO Max is no longer part of AT&T Fiber 1000 default services bundle. It was removed in early June of this year (2022).

The reason is that HBO Max is no longer part of an AT&T Group. It was sold to The Discovery Network. HBO Max will be bundled with Discovery+ in about June 2023 based on a public announcement last month (August 2022).

If you want HBO Max today you will need to add a standalone subscription or as part of a Bundle for various Streaming Services.

Examples: If you subscribe to HBO through Amazon Appstore, Apple, Google Play, Roku Channel Store, Samsung TV, WarnerMedia, Consolidated Communications, Liberty, North State, Optimum, Service Electric Cablevision, Verizon Fios, or Ziply Fiber, then you have access to HBO Max Ad-Free right now, at no extra cost!

In addition to the ones listed above. AT&T Wireless — HBO Max is included in the Unlimited Elite package, which is $50/mo.

Dave

Prometeu

New Member

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19 Messages

13 d مضت

Hi,

Can you please tell us, if you already have an @att.net member id for your ATT services? That seems to be the issue here. If not, create a new member id under an email format @att.net for example, you wont get that error anymore.

New Member

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7 Messages

13 d مضت

So, the AT&T Member ID is not the same as the AT&T User ID?

Prometeu

New Member

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19 Messages

13 d مضت

It is the same, but it must be only one for the services which provides HBO max subscriptions, cant be shares to say so...

Prometeu

New Member

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19 Messages

13 d مضت

Can be linked, but I would not get into tech terms and details...

New Member

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7 Messages

13 d مضت

I did see in one of the FAQ's about what to do if had a previous HBO Max account and they are the same. Unfortunately, it requires the HBO Max tile under one's account, which is not showing for mine. 

Prometeu

New Member

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19 Messages

13 d مضت

If the error message is "cannot verify your subscription" the error (100000%) refers to one of these two:

1. You don't have an member id for the internet account, which provides hbo max subscription and needs to be unique or linked afterwards.

2. you don't choose sign in with a provider (which I understand you already do.)

That been said leave us only the nr 1 option.

New Member

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7 Messages

13 d مضت

@dave006 , that is interesting, since as recently as September 17, 2022, their account reps were selling HBO Max as feature of the Fiber 1000 plan, which is one of the reasons my family justified the price increase from our Spectrum plan. 

dave006

Scholar

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3.3K Messages

13 d مضت

@ianaberle 

Here is the relevant reference in an AT&T Support Article:

Internet

If you purchased Internet 1000, 2000, or 5000 within these date ranges, you received access to HBO Max at no extra charge.

Service Speed Tier Date Range
AT&T Fiber Internet 1000 5/27/2021 to 6/5/2022
AT&T Fiber Internet 2000 9/20/2021 to 6/5/2022
AT&T Fiber Internet 5000 9/20/2021 to 6/5/2022


This promotion ended for AT&T Fiber on June 5, 2022. You must use your access to HBO Max to keep your eligibility for this promotion. If you don’t, your HBO Max promotion may be expired.

Source: https://www.att.com/support/article/wireless/KM1385951/

Dave

New Member

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7 Messages

11 d مضت

Thanks, @dave006 , I found that reference after your other posts, but as I said, I signed up for AT&T Fiber Internet 1000 over three months after that time, and it was included features breakdown chart I was shown, and it was mentioned several times in the sales pitch as a feature of my service. 

dave006

Scholar

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3.3K Messages

7 d مضت

@ianaberle 

Sorry but you got outdated Sales materials and information at Costco. The AT&T sales representatives at Costco are not AT&T Employees but are third party contractors.

Dave

ACE - Expert

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23.1K Messages

7 d مضت

it was included features breakdown chart I was shown,

Then someone needs to tell the person at the Costco kiosk to throw those pamphlets & charts away.

(edited)

tonydi

ACE - Guru

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7.5K Messages

7 d مضت

I'm sure it's just a coincidence that they kept the sheet with the more attractive promotion long after it had expired.  Or maybe an accident.  🙄

New Member

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7 Messages

7 d مضت

@tonydi 

I'm inclined to agree with you. My thought was that this was a special Costco bundle—which has happened with other services—but it wasn't. 

@dave006 & @skeeterintexas 

This was not just outdated sales pamphlets. This was classic bait-and-switch tactics and from my discussion with AT&T, they will be taking action against the representatives.  

(edited)

ACE - Expert

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23.1K Messages

7 d مضت

I don't have a Costco membership but I do have a Sam's card.

I'm so tempted to stop when there's a kiosk set up and just see what kind of B$ they offer.

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