No autopay discount applied to first bill?

Hey there @adebate54398!

Let's look into what could be going on with that AutoPay discount for you. We want to advise that customers must enroll and complete AutoPay and paperless billing (AP/PB) to be eligible for the discount. If you're signed on paperless billing as well then your discount will begin within 1-2 billing cycles.

We hope this info helps.

Lar, AT&T Community Specialist

Thanks for the reply! Is there a reason the discount isn't applied automatically?

Hello again, @adebate54398!

The discount will apply automatically to your bill after you've (1) completed sign up on both AutoPay and Paperless Billing and (2) after 1-2 bill cycles have passed.

Hope this helps.

Lar, AT&T Community Specialist

Is the autopay discount retroactive for the first 2 billing periods that were autopaid?