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hamelmaddy's profile

New Member

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2 Messages

Friday, December 30th, 2022 3:55 PM

Never received sign up reward

Hello, I signed up for the internet services because there was a promo going on in my neighborhood, however I never received the reward even though it was promised when signing up. I contacted rewards and they said there was no reward. Not sure if it was just a blatant lie from AT&T or where to go to from here.

Scholar

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4.1K Messages

1 year ago

Did you sign up online and did you claim your rewards within 75 days of your installation?

A few more details might be helpful. Discounts are primarily reserved for customer that sign up online and claim their rewards in the time frame listed in the details of the specific offer.

Dave

New Member

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2 Messages

1 year ago

It was a neighborhood promo that I was told I would be sent and I did check reward offers and it never said available.

Scholar

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4.1K Messages

1 year ago

So it sounds like you did not sign up online? Was it a Door to Door Sales rep and how long ago did you have your service installed?

The Rewards Center is a third-party fulfillment provider and they receive an automated notice if your account has any Rewards (Promo(s)) attached. The Online system flow does it automatically.

Have you tried calling 1-800-288-2020 and respond to the VRU prompt by saying Cancel Service. That will route your call to a Customer Loyalty rep. Personally at this point I would wait until Tuesday Jan. 3rd the first full work day after the Holiday. You don't have to cancel but the rep can review your account details for the specifics of your account and "may" be able to offer you a resolution.

Dave

Community Support

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232.7K Messages

1 year ago

Hi there, hamelmaddy. We understand that you have not gotten your reward for signing up with AT&T. We will more than happy to help you with that.

 

Our next step is to bring this conversation to the AT&T Direct Message space. You will find a chat icon, next to a bell icon, in the upper right corner of this thread, next to your forums profile icon. If you do not see the message right away, then please either log out of your AT&T forums account and back in, or click in your browser window and press F5 to refresh the page.

 

Looking forward to helping you get your reward.

 

Matthew, AT&T Community Specialist

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