McAfee Security Suite Link Doesn't Work

Hey @newshound3161, you've come to the right place to get logged in! 

When signing in, you want to be using the same credentials you use to log into your myAT&T account. If you are having troubles signing in, we recommend resetting your password, so that you know it is the correct one. Also, make sure you are using the correct UserID/Email to log in. 

1. Go to reset your password. 
2. Enter your user ID and the last name associated with your ID.
3. Choose your verification method and follow the prompts.
4. Enter and confirm your new password.

Let us know if this helps get you in!

Johan, AT&T Community Specialist

Hi Johan,

I reset my password and am able to log into my account ok,  but when I try the link for the McAfee download I am still getting the "Incorrect user ID or password. Try again.Care code: 201 [LU100]" error message. If I can log into my account with those credentials I should be able to log into the McAfee download area, right? 

We'd be happy to help you with your McAfee download, @newshound3161.

You should be able to log in using your AT&T credentials. We recommend that you uninstall your existing software, and then download and re-install AT&T Internet Security Suite to your computer.

While you're doing that, please share which Internet plan you currently have. AT&T Internet Security Suite Powered by McAfee is offered as a free service to customers with a level of 3.0Mbps DSL/HSI service or faster. 

We hope this helps!

Rosey, AT&T Community Specialist 

I am having an issue where I get an error message when I click "English Download." I have tried to use my AT&T credentials and my McAfee credentials. I keep getting the screen below. I have uninstalled the existing McAfee software and cleared my browser after the first error. I have followed instructions in previous posts and I am still unable to access the download. Please advise with an updated resolution. 

I've had this issue over a month now. Calls to ATT and McAffee have not led to a resolution. I have attempted this using Safari, Firefox and Chrome all with the same results of Care code: 201 [LU100]. I'm running MacOS 12.7. So the issue seems to be passthrough authentication between McAfee and ATT. Please don't make me call again. The rep who takes my call will have a terrible day since I'm so frustrated with my lack of resolution that I'm not going to be fun to deal with.