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Sheilahudson's profile

New Member


1 Message

Wednesday, March 22nd, 2023 11:42 PM

Lists or (groups) are losing members

I have used contact lists for years for holiday mailings and other contact lists.   I noticed during the holidays, my list was not accurate and many contacts in the list were missing.  I redid everything and didn’t think about it till now.  I’m needing to send Reunion information to many classmates and last weekend, I created 6 lists and checked and double checked the names.  I sent the email and many did not receive it and when I went back into the lists I had created, many names dropped off. What in the world is going on??  I don’t have time to keep redoing and double checking the email lists. PLEASE help!

Community Support


232.8K Messages

1 year ago

Let's help recover those missing email contacts, @Sheilahudson!


If you aren't already, we recommend using Currently to access your email and see if your lists are correct there. 


Then, try troubleshooting the email client that you're using to refresh and recover your missing contacts by using our Login and Email Solutions guide


For WebMail:

  • Clear Cache and Cookies - This is the most common fix for a number of email troubles.

  • Update Your Browser - Many features are only compatible with the latest browser and we recommend updating it.

  • Use a different web browser - Sometimes, certain browsers can contribute to a host of issues such as what you're experiencing now.

  • Disable browser tools or add-ons - This varies by device and browser.

For Currently.com, these steps should work once everything is refreshed:

  1. Select Contacts and then Deleted Contacts.
  2. Choose Restore from backup.
  3. Select the date and time you want to restore your contacts to. If there isn't a list of dates available, we couldn't find any contacts from your address book to restore.
  4. Select Restore. You’ll see a confirmation if your contacts were restored successfully.

For third party mailboxes (Outlook, Thunderbird, Apple Mail, etc.):

  • Test using webmail - If you are able to sign in to your email via the web, the issue points to the app or mailbox you are using.

  • Mailboxes - we recommend using the latest version. Updates and changes may prevent it from working properly. 

  • Rebuild Mailbox profile - In some instances, rebuilding the profile fixes some issues. You may lose email doing this

  • Change your settings from POP to IMAP 

  • Client issues - If you are using POP, you must now use IMAP. There was a recent change, this article will explain further

  • Multiple Email, One Client - Please note, each email requires either a secure key or OAuth to be set up.  Check out Microsoft's support page on how to set up multiple emails.

If you are using a third party email client, please let us know. This will help us to determine the best steps to take moving forward.


Lacey, AT&T Community Specialist 


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