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Lists or (groups) are losing members
I have used contact lists for years for holiday mailings and other contact lists. I noticed during the holidays, my list was not accurate and many contacts in the list were missing. I redid everything and didn’t think about it till now. I’m needing to send Reunion information to many classmates and last weekend, I created 6 lists and checked and double checked the names. I sent the email and many did not receive it and when I went back into the lists I had created, many names dropped off. What in the world is going on?? I don’t have time to keep redoing and double checking the email lists. PLEASE help!
2 months ago
Let's help recover those missing email contacts, @Sheilahudson!
If you aren't already, we recommend using Currently to access your email and see if your lists are correct there.
Then, try troubleshooting the email client that you're using to refresh and recover your missing contacts by using our Login and Email Solutions guide.
Clear Cache and Cookies - This is the most common fix for a number of email troubles.
Update Your Browser - Many features are only compatible with the latest browser and we recommend updating it.
Use a different web browser - Sometimes, certain browsers can contribute to a host of issues such as what you're experiencing now.
Disable browser tools or add-ons - This varies by device and browser.
For Currently.com, these steps should work once everything is refreshed:
For third party mailboxes (Outlook, Thunderbird, Apple Mail, etc.):
Test using webmail - If you are able to sign in to your email via the web, the issue points to the app or mailbox you are using.
Mailboxes - we recommend using the latest version. Updates and changes may prevent it from working properly.
Rebuild Mailbox profile - In some instances, rebuilding the profile fixes some issues. You may lose email doing this
Change your settings from POP to IMAP
Client issues - If you are using POP, you must now use IMAP. There was a recent change, this article will explain further
If you are using a third party email client, please let us know. This will help us to determine the best steps to take moving forward.
Lacey, AT&T Community Specialist