Issues signing up for ACP

We'd love to help you by providing additional information about the Affordable Connectivity Program, @vmlyte!

Let's start by making sure you are using our ACP Sign Up Page. Please let us know specifically what is happening when you try to sign up. 

In the meantime, make sure you meet our eligibility requirements. You may be eligible if you meet one of the following:

• Your household income is at or below 200% of the federal poverty guidelines
• You participate in a qualifying assistance program such as:
  
  • Federal Assistance Programs (Medicaid, Supplemental Security Income, Federal Public Housing Assistance)
  • Tribal Assistance Programs
  • Lifeline Benefits
  • Or if you qualify through your child or dependent

AT&T does not determine eligibilty. You will need to sign up by first going to the Federal Affordable Connectivity Website, or by calling 866-986-0963. They are open Monday through Saturday, 8am to 10pm CT. 

Please let us know if this helps you with signing up. If you are having a different concern signing up, please let us know and we can take a look. 

Wesley, AT&T Community Specialist  

This is what I get when I use the ACP sign up page. "

Thank you for letting us know, vmlyte!

Did you try the phone number that we previously provided? That should automatically send you to our ACP team, where they will be able to assist you with finding out what is happening when you try to sign up for service.

Let us know if you have any further questions!

Donovan, AT&T Community Specialist

Thank you Donovan, can you please provide me with that number and their hours again?

The info is in ATTHelp Wesley's response, a few comments up.

Hi, @vmlyte.

You can reach the ACP team at 866-986-0963 for further assistance. They are open Monday through Saturday, 8am to 10pm CT. Let us know if you have any other questions or concerns. 

Thank you for contacting the AT&T Community Forums Team. 

Elmi, AT&T Community Specialist

I am approved via the National Verifier, have all the information needed to complete he AT&T ACP online form, but receive an "Oops, something went wrong , Please try again later " message.  I've actually waited a month.

HELP!!!

You can reach the ACP team at 866-986-0963 for further assistance. They are open Monday through Saturday, 8am to 10pm CT. Let us know if you have any other questions or concerns