Is this company this blatantly shady?
- Installation fee waived for Fiber (like all companies). Get my first bill, and of course I'm getting charged.
- Get Promo rate. Get my first bill, of course I'm getting charged full rate.
- Speak to customer service; I essentially get called a liar (A+ customer service). I insist on speaking to a manager and make them review the tapes. They wasted my time with this ridiculous run around just to get what was promise, so you should waste yours. I actually had the transcripts from the conversation because AT&T is known for terrible practices. The solution from my awful customer service rep was that I'd have to call every month to get the bill corrected. Come on people, no one is that dumb.
- Got the whole "My manager is probably busy," runaround. NOTICE TO THE PUBLIC, there's a thing called internet, and it's very easy to search the real scenario. We all know your manager isn't doing anything, is sitting right next to you, and trained you to say they're busy so they don't have to deal with the terrible customer service they created; status quo of terrible companies. Regardless, manager finally gets on the call and fixes everything like it was magic (sarcastic AF). Why put people through this to get what you initially sold them? This is why Xfinity is thriving.
- Put in a claim to report this, because I understand that a few bad apples shouldn't be indicative of the entire company (was I wrong? Yup). Basically got the same runaround, saying that they don't offer those rates so but "apologized" for how the rep handled the situation (saying you're wrong, but we're sorry isn't an apology AT&T). I then played the recording, as well as the recording of the service tech saying, "Yes, I've been seeing that rate everywhere. We've been gaining a ton of business from it." Please, eat your words again.
- After all this, I still was treated as if I was robbing the company. It's so ridiculous considering I was with my last internet provider for 6+ years with the top package. I now have the top package and DirecTV (which I've been a customer with for many years), and I'm being treated like a criminal over a marginal monthly bill and a $150 installation charge. You're going to risk losing $150 bucks for a customer that spends $2k+ a year?
- Last straw here: Received my "Reward" Visa letter. I honestly generally forget about these as it's $50-$100 and it's usually a hassle. It's still money, so went to log on to see if it's a simple click online. Nope, get a notification that my reward had expired. Pretty amazing feat to pull considering the letter literally says May 13, 2018. As of today, we haven't even hit April. Such a dumb thing, and if the prior instances never happened, I'd laugh and not care. Unfortunately, it's a continuation of shady business practices, poor processes, and awful customer service that have me looking elsewhere (already). How can I stay with this company for a year if I can't stand a month? Not to mention, my fiber is not even hitting half the speeds promised. Good job, AT&T!
So far, the only part of my experience that actually worked as promised is receiving my bill (go figure). Everyone, forget the prices and promised services. It's all smoke and mirrors, and you'll regret it after less than 30 days.