Mehos's profile

New Member

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4 Messages

Sat, Jun 25, 2022 2:50 PM

Internet Outage

My neighborhood in Houston has had an internet outage for almost 24 hours now.  AT&T claims there is a splitter that needs to be replaced.  They can’t do it for another 24 hours.  Really?  What year is this?  Anyway, I’ve called AT&T many times.  They claim they don’t have enough personnel.  They certainly have enough personnel to sell more bandwidth.  They just can’t transmit it.  Does anyone know how to get AT&T to fix a whole neighborhood other than calling their call center?

ACE - Expert

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22.7K Messages

1分前

Repairs require the correct equipment and personnel that knows what they're doing. 

Our neighborhood recently had a widespread outage from a boom truck taking out 3 utility poles on the main road (the driver forgot to retract the boom arm).  It was understandable that it took a couple of days to replace those utility poles.

We like to think that someone can snap their fingers or twitch their nose and make these things right but that's no how it works.

New Member

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4 Messages

1分前

Thanks for your input.  But this is not utility poles.  A technician came to my house yesterday and said the line has been chewed by squirrels and the nine houses on that line are out.  We have now been out for five days.  This is absolutely subpar service.  It’s a simple fiber optics line on utility poles.  A snap of their fingers or twitch of their nose is in fact almost enough.

ACE - Expert

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22.7K Messages

1分前

Squirrels are nothing but rats in better clothes.

spoom2

ACE - Master

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16K Messages

1分前

That's why we call them tree rats. 

New Member

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4 Messages

1分前

Agree. Plus they’re not as smart as rats. I would never have guessed I miss coax cable. The tree rats had a rough time chewing through that. 

New Member

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4 Messages

1分前

Tomorrow it will be one week ATT internet outage.  They can’t get out here and fix a fiber optic line on a utility pole.  Two blocks out for a week as of tomorrow.  I’ve never seen anything like this in modern times.  I’m going to begin ordering Infinity equipment tomorrow.  I use a video matrix so I’ll need four boxes.  But it’s the only way I can get internet.  ATT literally doesn’t have the manpower to fix it.

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