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shikhartandon1993's profile

2 Messages

Tuesday, September 26th, 2023 2:28 AM

Internet bill coning $5 more for past 3 months despite informing at&t

From last 3 months we have been getting $85 bill when the monthly bill is $80. Also our Auto pay is set up. I will lodge a complain about this issue. Deeply disappointed. Have been back and forth with customer service but no result. Seeing this increase in bill even after enabling auto -pay for more than 2 months now.

Shikhar (Edited as per community guidelines)

Internet account number - (Edited as per community guidelines)

Accepted Solution

Official Solution

ACE - Expert


31.2K Messages

3 months ago


Is your auto bill pay still by a credit card? AT&T like other companies is lowering or removing auto pay discount if by a credit card. If that is the reason, you will need to change your auto pay method to something else.

Community Support


225.7K Messages

3 months ago

Hello @shikhartandon1993,

Please be mindful about sharing your personal details like, Phone number, email id, IMEI number, account number, last name, Credit/Debit card number, order number, Driver licence details, address. This is a public forum and your privacy is very important to us. As per AT&T Community Forum's guidelines your personal details will be scrubbed. Have a great day!

AT&T Moderator

2 months ago

Do i need to put a debit card on auto pay to get back to $80 a month?

ACE - Expert


26.8K Messages

2 months ago


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