2 Messages
Internet bill coning $5 more for past 3 months despite informing at&t
From last 3 months we have been getting $85 bill when the monthly bill is $80. Also our Auto pay is set up. I will lodge a complain about this issue. Deeply disappointed. Have been back and forth with customer service but no result. Seeing this increase in bill even after enabling auto -pay for more than 2 months now.
Shikhar (Edited as per community guidelines)
Internet account number - (Edited as per community guidelines)
Accepted Solution
Official Solution
Juniper
ACE - Expert
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31.2K Messages
3 months ago
@shikhartandon1993
Is your auto bill pay still by a credit card? AT&T like other companies is lowering or removing auto pay discount if by a credit card. If that is the reason, you will need to change your auto pay method to something else.
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ATTHelp
Community Support
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225.7K Messages
3 months ago
Hello @shikhartandon1993,
Please be mindful about sharing your personal details like, Phone number, email id, IMEI number, account number, last name, Credit/Debit card number, order number, Driver licence details, address. This is a public forum and your privacy is very important to us. As per AT&T Community Forum's guidelines http://sm.att.com/b9b8aa02 your personal details will be scrubbed. Have a great day!
Regards,
AT&T Moderator
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shikhartandon1993
2 Messages
2 months ago
Do i need to put a debit card on auto pay to get back to $80 a month?
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skeeterintexas
ACE - Expert
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26.8K Messages
2 months ago
Yes.
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