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MikeBeeman's profile

New Member

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7 Messages

Sat, Aug 6, 2022 11:44 PM

I have ATT Internet 300 plan. Wifi speedtest 3X faster than Desktop speedtest? WHY?

I do a speedtest on cell phone (wifi connected via Gateway) - 300+ Down/Up.

I do a speedtest on Desktop (ethernet connected direct to Gateway) - 90 Down/120+ Up.

How is my Wifi 3X faster than my ethernet??? thanks!

madmax988

Scholar

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516 Messages

2分前

That's definitely strange. did you do multiple speed tests using speedtest.net?  did you do tests one after the other at approximately same time of day(and obviously not doing more than 1 test at the same time and not using internet for anything else during test on any device)?  The fact that you are getting 120 on the up means your ethernet is connected at 1000/1000 link speed (not 100/100) so that's not the issue. 
Are you sure the 300/300 you see on phone isn't coming from 4/5g cell network and is actually coming from wifi?

New Member

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7 Messages

2分前

Yes, I checked my gateway, it is connected at 1000/1000. If I turn off wifi (just running on data)  I get 14/3 Down/Up.....turn back on and connect to the router via wifi, it's back up to 300+ Down/Up. Meanwhile, ethernet is still 90 Down/120+ Up.

I hate calling ATT (the first thing -> they'll upsell me!) but I might have to do that. thanks

tonydi

ACE - Guru

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7.4K Messages

2分前

What AT&T gateway do you have?

Run the speedtest in the gateway (Diagnostics/Speed Test), does it show around 940-ish up and down?

Since you don't mention any troubleshooting steps you've tried let's get some info and go from there,

If you're using a browser to test speed on the PC, download the Ookla Speedtest app from the Microsoft Store and run that on your PC  Try a few different servers and report back with the results.

What's the make/model of the PC (or motherboard model # if it's a home-built)?

Have you tried a different Ethernet cable?

Which port are you connected to on the gateway?  Have you tried a different port?

New Member

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7 Messages

2分前

the gateway is BGW210-700

the speedtest results via gateway: (why is this so much faster than the browser speedtest - it's even slightly faster than the my phone wifi speedtest?)

downstream 398.294
upstream 360.397

Ookla speedtest returned similar results across diff servers: 90 Down/120+ Up

Windows 10 Home

processor Intel(R) Pentium(R) CPU G630 @ 2.70GHz   2.70 GHz

ram 4.00 GB

I'm using the yellow ethernet cable delivered with the gateway 

connected to port1...tried port4, no diff

My ATT services says I have "AT&T FIBER — INTERNET 300" 

madmax988

Scholar

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516 Messages

2分前

@MikeBeeman

The speeds you see in the gateway control page are the speeds going to the gateway directly.  Those are actually really good speeds considering you only pay for 300mbps service.  Your home is most likely wired for either 1000 service or 5000mbps service.  So the physical equipment and wiring is capable of more than you pay for.  

The speeds would be expected to be lower on wifi, and the same or slightly slower on ethernet as well. But this allows you to figure out where the problem is.  Another thing just to rule out any problems you might want to check is to go to the network and sharing or whatever they call it now in windows settings. and look at the LINK speed for your ethernet connection (also if the computer also has wireless disable wireless to make sure you aren't connecting via wireless instead of ethernet).  I would expect the Link speed to 1000/1000mbps.  If it's not there's a problem somewhere. 

To be honest that computer is pretty ancient and wasn't high end to begin with, it very well might have some hardware problems or physical damage or might not be able to complete a speedtest without running out of processor, ram,  or other resources.  That processor is from 2011 and was discontinued in 2013, so your computer is at least 10 years old. And this is coming from someone who's daily driver also runs a sandy bridge 2520m-i5 (but with 16gb ram) from the same year.  

Have you tried any other devices via Ethernet?  It would rule out if the problem is the computer or not. 
Then again, with a computer of that vintage I'm not even sure a faster speed would accomplish anything, stability is more important to speed at that point. And if you are trying to play games or something, definitely other resources are going to max out before internet becomes the bottleneck.

tonydi

ACE - Guru

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7.4K Messages

2分前

We already know your system has a gigabit network chip from what you posted before. 

And we know the AT&T fiber connection is running right at where a 300Mbps circuit should.

Windows 10.....on a Pentium.....with 4Gb of memory, wow, not exactly a speed burner.  But while that combo isn't ideal, it's apparently perfectly capable of max speeds on wifi so I don't see how that same CPU would suddenly not be capable of at least those speeds when wired.

Things like A/V software are also possible speed killers, but that wouldn't explain why wifi isn't affected.

Max's idea of trying a different computer is certainly a good test. 

I'd also at least try a different cable since they can and do go bad.

Have you looked at updating the Ethernet chip's drivers?

madmax988

Scholar

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516 Messages

2分前

@tonydi Did OP @MikeBeeman  ever say they tried on wifi on desktop? I think they only tried wifi on cellphone. Or maybe I misread?

tonydi

ACE - Guru

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7.4K Messages

2分前

Ahhh, good catch!  And now that you mention it, given the probable age of that system I'd be surprised if the desktop had wifi.

New Member

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7 Messages

2分前

Yes, this desktop is pretty old, and I will get a new(er) one soon. I usually buy refurbish at Microcenter.

It does not have desktop wifi.

Going to the device mngr>network adapter ...it's telling me "the best drivers for your device are already installed"

I'd like to try another computer....I have a new (last year) HP laptop from work, but it looks like I need an adapter since there's no ethernet plugin on laptop. I'll get one and and let you know. thanks!

New Member

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7 Messages

1分前

OK, I plugged my desktop ethernet into my work laptop (HP Probook 440)  Speed Test was much better, the best was -> 191 Down/188 Up, much better than when the ethernet is plugged into my desktop -> 90 Down/120+ Up, but not as good as my cell phone on wifi via Gateway-> 300+ Down/Up. My cell phone is a Samsung 5G. 

So the reason I'm getting such poor results on my Desktop via ethernet is that the desktop is just older/slower????

madmax988

Scholar

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516 Messages

1分前

@MikeBeeman yes probably its because it's slower/out of date/damaged.  But it still makes no sense that your work laptop is going slower than phone.  

Are you 100% sure your phone is only using wifi on speed test?   My Samsung s10+ used to have a mode that combined wifi+4g only for certain downloads(although Verizon/samsung) removed the feature in an update since it was mostly pointless.  It's also possible to get 300+ using 5g alone. 

The next tests I would try:

I assume youe work laptop has wifi?

Run a speed test connected to wifi on work laptop.  Then turn off wifi and connect ethernet run speed test a 2nd time.  Compare results and post both here.

Also on phone turn on airplane mode/disable cellular 4/5g. Run speed test on phone.  Report results.  

tonydi

ACE - Guru

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7.4K Messages

1分前

That's a higher end laptop and should be able to go full wired speeds (360Mbps-ish).

If you're allowed to install software, get the Ookla app HERE.  Then try the server it suggests and also change it to a few other nearby servers and see what you get.

Yeah, I think the desktop just doesn't have the horsepower to process these sorts of speed.  Since your last post I dug out a really old IBM X60 Thinkpad (2011).  I got under 100Mbps download even though it has a gigabit chip.

madmax988

Scholar

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516 Messages

1分前

Also once again as a reminder when running speed tests you need to make sure all other devices attached to network are not using any internet bandwidth during test.   Sometimes it's easy to forget wireless devices that are connected.  Not just laptops and desktops and phones, but stuff lile printers smart tvs, uverse tv, smart TV sticks like chromecast firetv appletv,  smart home devices, etc.

Because if other devices happen to use bandwidth at same time then tests can be skewed and meaningless. 

(edited)

tonydi

ACE - Guru

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7.4K Messages

1分前

@madmax988   What are you seeing with the phone's speed test that makes you think it's unusual?

madmax988

Scholar

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516 Messages

1分前

@tonydi nothing in particular.  Since the gateway showed such a high speed test (and extra 60mbps-100mbps over 300 seems like a lot to me)  the phone test is probably valid also being 300+.  But I'd hate to send OP down a rabbit hole if the answer is something simple affecting entire network and not just ethernet devices.

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