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how do I submit a complaint?
I have gotten horrible technical support. Their final answer.... after an hour... is to uninstall and reinstall the app. Even though I'm having the same problem on desktop. They refuse to transfer me to higher level support. The app crashed when I tried to leave feedback after the chat. I want to talk to someone who can help me fix my issue.
2 months ago
Have you tried reaching out to the company through a different channel, such as phone or email? You can explain the situation and ask to speak with a higher level of support. It's important to remain calm and respectful when communicating with the company, as this can help you to get the best possible outcome. Good luck, and I hope your issue gets resolved soon.