New Member
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13 Messages
HBO Max Login Issues with ATT Fiber
Can someone from ATT look into my account and check why I am no longer able to access HBOMAX? Technical support told me it was added for $0 without an expiration date well before the cut off earlier this year in June.
I have called several times in the past but no one I get on the phone seems to be able to fix it and just continually tell me I should have to and to log in and activate it.
This has been an issue to January of this year without any resolution.
Rawbomb
New Member
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13 Messages
1 year ago
I have tried all of that. HBO doesn't seem to recognize that I have free HBO MAX on my account. I have called and have escalations with tech support on this issue but no resolution anywhere.
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Rawbomb
New Member
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13 Messages
1 year ago
Hoping ATTHelp will DM me so they can check on this themselves as tech support has been useless.
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manpande
New Member
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9 Messages
1 year ago
Hi Rawbomb
AT&T has worst support. I am in same boat as you are and no resolution to be found.
(edited)
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ATTHelp
Community Support
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221.3K Messages
1 year ago
Glad to help you with HBO MAX, manpande.
Let us know exactly what problem you're having and what troubleshooting options you tried, so we can properly assist you. Also, be sure to read our article that provides Help & Streaming Solutions for HBO MAX.
The more details you include, the better. We'll be awaiting your response.
Aminah, AT&T Community Specialist
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manpande
New Member
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9 Messages
1 year ago
Hi Aminah,
I have tried multiple login/logout. uninstall/install app on phone. Tried login from laptop, phone using the provider login. There is no issue with login but under subscription it says " Your HBO Max subscription through AT&T has expired". I have called number of times to AT&T rep and also HBO support. It seems issue lies on AT&T side but nobody knows how to fix it.
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Rawbomb
New Member
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13 Messages
1 year ago
I have tried the same but I get a pop up from HBO max saying to subscribe. As if I just didn't have or ever had a subscription. My account shows me as having HBO max included with my fiber 1000.
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manpande
New Member
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9 Messages
1 year ago
got on call with AT&T again. As usual crated new ticket and was told that they are aware of this issue and working on it. I assume they will be able to fix it by 2025 :(
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ATTHelp
Community Support
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221.3K Messages
1 year ago
Thank you for that update, @manpande!
Based on the information you provided, let's move this conversation into a DM to research this further for you. Be on the lookout for a chat notification in the upper right-hand portion of the page.
Also, thank you for letting us know that our phone team was able to open a ticket for you!
We look forward to speaking with you.
CalebP, AT&T Community Specialist
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Rawbomb
New Member
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13 Messages
1 year ago
How am I not getting help on my own thread?
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manpande
New Member
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9 Messages
1 year ago
Hi Rawbomb. I haven 't received any response in DM either. I will share if I hear anything useful.
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