Got charged $100 for technician visit though the issue was no fault of mine
I lost my fiber internet connection a few weeks back. I called ATT and they assigned me a technician to repair it the next day. The technician came and diagnosed the issue as a cracked fiber cable caused by an installer putting in new service at a neighbour's house. He put in new wire and warned me that ATT would still charge $100, so he told me to call ATT and let them know not to charge because the issue wasn't due to any fault of mine, and to ask ATT to refer to the technicians notes for more details.
I called ATT and they said I would not be charged but now I get a bit for $200 for fiber and see the $100 technician visit charge. This is so frustrating.
Could someone at ATT support please help in removing that $100 charge from my bill?
I would really appreciate your help.