New Member
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1 Message
Fraud department contact
Someone opened an account in my name with AT&T U-Verse and I first found out about it when I got a notice from a collection agency. I contacted AT&T which is a struggle as hold times are close to 2 hours and filled out a fraud package they sent me. They then send me a boiler plate letter saying I was responsible and it will go back to collections. They also said if I wanted to contact them I could call back the number 877-379-2319. That is the same # I called before. So here I am once again on hold for over an hour so far. Amazing service from AT&T. I think I will contact corporate to see what they can do. Is there another way to contact AT&T or do I have to wait forever on hold to speak to someone?
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Official Solution
ATTHelp
Community Support
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221.4K Messages
3 years ago
We understand your frustration over the mix up of the U-Verse account in your name and we'd be glad to help, @uverse_fraud_victim!
We suggest that you learn other ways to report an unauthorized AT&T account or service for a resolution.
Mike, AT&T Community Specialist
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Ateeteecustomerwhy
New Member
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1 Message
2 years ago
What other possible way could be more effective than filling out the forms sent to the victim? I understand this person's frustration. I am having some issues with someone phishing my account, and everytime I call the fraud department, I get hung up on! It's ridiculous. AT&T has had the worst customer service for decades. If you get to talk to someone, you get someone you can't understand through their thick accent and super sonic cadence, or someone who swears they fixed the problem, and you believe them until two weeks later when you get your bill. Then it starts over again with the long wait times and the being tossed back and forth between departments, and then the person who helps but really doesn't. By the 3rd or 4th time, some poor schmuck gets yelled at. You finally get some degree of satisfaction, but you still feel a little tingly, like you got bent by a giant conglomerate. I just want some straight forward answers by someone who speaks into their microphone at a pace I can follow as I take notes on last months bill. Is that too much to ask?
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abaddad
New Member
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2 Messages
2 years ago
I need somebody to help me with my new account at ATT moving from T Mobile service provider, where the ATT sales man did give me the wrong information
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mcjtheclown
New Member
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2 Messages
1 year ago
Yes I am having issue with the ATT representative lying to me when I set up a new account. What a nightmare I will never deal with ATT again once I get this issue resolved. I hope I can recover my account with T Mobile.
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spoom2
Expert
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18.4K Messages
1 year ago
2-year-old topic, closing to further posting
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PHONE_FORUM
New Member
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10 Messages
1 year ago
Since You Are Not an AT&T employee according to your ACE badge displayed along with your username "spoom2", how then are YOU able to close out ANY topic being that you yourself are a user? I quote you, " 2-year-old topic, closing to further posting". 🤔
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spoom2
Expert
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18.4K Messages
1 year ago
Thanks for the reminder.
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