Fraud department contact
Someone opened an account in my name with AT&T U-Verse and I first found out about it when I got a notice from a collection agency. I contacted AT&T which is a struggle as hold times are close to 2 hours and filled out a fraud package they sent me. They then send me a boiler plate letter saying I was responsible and it will go back to collections. They also said if I wanted to contact them I could call back the number 877-379-2319. That is the same # I called before. So here I am once again on hold for over an hour so far. Amazing service from AT&T. I think I will contact corporate to see what they can do. Is there another way to contact AT&T or do I have to wait forever on hold to speak to someone?