Fiber Internet order has not been completed for over a week.

So the situation is a little complicated at this point and general customer service and their supervisors have been absolutely useless in helping. Tech support is slightly more helpful but also couldn't help.

I was having intermittent issues with internet stability with the old Uverse internet with the VDSL2 lines and the automated chat robot was able to schedule a tech over to upgrade the lines to Fiber. This was done on 9/4 with a tech on site who did the line and installed the BGW320-505. The line and internet was installed and worked and I called in to upgrade the account speed but customer service was insistent that they had to send a new router to me despite just having a tech install the newest one, I was very adamant that this was unnecessary but I gave up after they would not listen to me. They would not just change the plan over for whatever reason. 

Lo and behold, the delivered router was the same one that was installed with the line. I would have just sent back the router and called everything all good if they had actually activated the new speed and uncapped the bandwidth cap from the old plan on the activation date. So I installed it anyways just to cover my bases.

It didn't work on the activation date.

Every subsequent try with customer service just had them cancel my old order and redo another, so all that did was push back the activation day 24 hours at a time with no resolution. I tried on the 8th, the 9th, the 10th, and the 11th and it is the same (Edited per community guidelines) thing.

At my wit's end after 4 hours with a very unhelpful supervisor who insisted they couldn't help me unless they send me another router for no reason, she just lied to me about it and tried to blame the router, so I called her out about it. I told her point blank that it was the one sent from the upgrade order so it could not be that, later she said that she escalated the matter to the back office. I asked for a confirmation of a work order and she refused to give me anything at all to follow up. So I'm pretty sure that was a lie.

In the end, I called the other tech support phone number for all this and they just ended up telling me that there was some system issue with the order, which I already knew, and my best bet would be to try the loyalty and retention department on Monday if the order doesn't compete and activate after midnight but she was not able to provide me the actual number for that department.

It didn't activate for me today either, like I told them and feared that it wouldn't.

I just want them to just stop giving me the run around and just do the service change manually. Anybody know anyway to just skip the general customer service line? I don't want to go through that again.