Fiber Cable issue - No internet since Friday June 10 - affecting over 200 customers.

We lost internet 5 days ago. When you call AT&T all you get is 'do you have the app or sign up for text, updates will be sent to keep you updated'. Yes...I have both but this does not help. What is the hold up? For those of us who work from home this is huge. I work nights so I cannot go to a Starbucks or wherever  and use their Wifi, they aren't OPEN! So for the last two nights, using my hotspot, I have had to pay $10 each night to add more data to my mobile plan because I am running out of data trying to KEEP MY JOB! Can someone PLEASE let us know when the outage in Garner will be fixed or at the very least provide some sort of substantial update to the affected customers???