Can't play Consoles online (PS, XBox)

@ATTHelp There are multiple people in the same geographical area having connection issues that started at around the same time with traffic other than simple port 80/443 http. It’s got to be on your end. 

Ok so a tech is scheduled to come out Tuesday afternoon. =/

72hrs from now....

Ran a traceroute to www.epicgames.com and it keeps hanging up from jump 4 to 5. Never reaching its destination.

Anyone else in the Hurst/NRH  area wanna run a traceroute? I'm curious if you'll hang up at the same location.

traceroute to www.epicgames.com (3.227.52.210), 30 hops max, 38 byte packets
 1  45-16-4-1.lightspeed.rcsntx.sbcglobal.net (45.16.4.1)  1.030 ms  0.951 ms  0.996 ms
 2  71.155.29.94 (71.155.29.94)  2.038 ms  1.889 ms  2.074 ms
 3  12.242.112.22 (12.242.112.22)  2.805 ms  2.943 ms  2.959 ms
 4  12.244.76.10 (12.244.76.10)  3.034 ms  3.416 ms  3.000 ms
 5  *  *  *
 6  *  *  *
 7  *  *  *
 8  *  *  *
 9  *  *  *
10  *  *  *
11  *  *  *
12  *  *  *
13  *  *  *
14  *  *  *
15  *  *  *
16  *  *  *
17  *  *  *
18  *  *  *
19  *  *  *
20  *  *  *
21  *  *  *
22  *  *  *
23  *  *  *
24  *  *  *
25  *  *  *
26  *  *  *
27  *  *  *
28  *  *  *
29  *  *  *
30  *  *  *

Can't play RDR2 campaign on PC due to it unable to connect to there online servers.

@ATTHelp A new router/modem is being sent to me tomorrow and I will update after installing to see if anything changes.  In the meantime, I am seeing the exact same issue as @Rizzorian.

PS C:\> tracert -4 www.epicgames.com

Tracing route to epicgames.com [52.203.193.11]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  dsldevice.attlocal.net [192.168.1.254]
  2     1 ms     1 ms     1 ms  45-16-4-1.lightspeed.rcsntx.sbcglobal.net [45.16.4.1]
  3     2 ms     2 ms     2 ms  71.155.29.94
  4     *        *        3 ms  12.242.112.22
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

@ATTHelp Seeing issues outside of just fortnite/other games (my son has had problems with epicgames though)-- also in Ftw tx area (Weatherford) and hang at the same IP during a tracert as @Rizzorian and @jsmoorman :

❯ tracert www.epicgames.com

Tracing route to epicgames.com [54.147.55.51]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  dsldevice.attlocal.net [192.168.1.254]
  2     3 ms     3 ms     4 ms  172-125-232-1.lightspeed.rcsntx.sbcglobal.net [172.125.232.1]
  3     3 ms     4 ms     4 ms  71.155.29.140
  4     4 ms     4 ms     4 ms  12.242.112.22
  5     6 ms     6 ms     4 ms  12.244.76.10
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *

Talked to a rep about the issue

The local network team have confirmed as many customer have started reporting the same with particular model router, so our network team is working on it to dispatch a new firmware update and post it remotely to fix this.

the high priority ticket is already been raised and work is in progress, it will be done within 24 hours and you will be notified, once the firmware is updated.

@peybrous That's good to know. When I talked with the ATT rep earlier today, they couldn't even see my device (hence the reason they sent the new one..)

@peybrous Hopefully that will fix our issues then. We shall see.  my current Software version is 3.20.5, not sure when it updated to that though.

@peybrous   If I were a betting man I'd pluck down stacks of $100 bills on the table saying that's total 🐂💩.  Routing issues, if that's what this is, don't get fixed in FW or by a replacement gateway.

For those of you doing traceroutes, it's more beneficial to find the server name/IP that homes the game(s) you're trying to reach. 

@Rizzorian @jsmoorman 

Yep kinda the same thing I was seeing.  When I get home I’ll run a trace route to the server as you guys and I bet I get the same thing. IThis can’t be a gateway or router issue for all of us.