Customer service chat (after an hour and a half and several escalations) told me that AT&T has disabled that service. No longer available. Not cool, AT&T. Not cool at all.

Check out the article here.

Could you have fallen into the issue where you didn't log into HBO Max around that time frame?

tonydi, thank you for your response, but this was working a couple of weeks ago so I was definitely using HBOmax during that timeframe. I think something was reset on AT&T side and now I am stuck.

Apparently, this happened to other folks as well. 

Ok, that's good, then it doesn't sound like you would have been cancelled.

Have you logged into your AT&T account at att.com and looked at the HBOMax section to see what it says.  Mine actually has a button to "Start Watching Now", even though mine works fine.  I'm not about to click that button but since you're already dead in the water......😁

Finally, HBOMax has a pretty detailed FAQ, maybe something in there will make it magically reappear?

tonydi, thanks! There is a tile in my account page. When I click on ADD HBO MAX nothing happens. There is definitely an error with the tile on the website. 

I wonder if someone from AT&T look at this bug. 

Yes, @cchiu, when I click on the tile, I get no response, as well.

Based on your HBO Max concerns, we want to get you into a DM to walk through additional troubleshooting steps together @tarynsprankles.

We understand the importance of having access to your favorite shows. Check the message icon in the upper right portion of the page and reply. In the meantime, gather your account information, and we'll get started working towards a solution. Thank you, again keep a eye out for our Direct Message.

Alasani, AT&T Community Specialist 

Alasani,

Thank you for helping. Can you walk through these troubleshooting steps with me as well.

@cchiu 

🤬

This is exactly why I try to discourage "me too" comments in someone else's post.  All too often ATTHelp gets sidetracked by the new comment and forgets to address the OP's issue.

Normally that's not a disaster as the private "help" ends up not being more than a rehash of what is publicly available and has proven not to help.  But in this instance it's possible that ATTHelp can actually do some good.

Since the @  page apparently doesn't actually notify them like it does for regular foru members, we'll just have to see if they pick up your request or not.

tonydi, you're absolutely right! Being new to this forum, I was thinking that ATTHelp was going to help me. I spent a few minutes looking for the DM on the "upper right portion of the page".