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Wednesday, May 6th, 2020 6:18 PM

ATT Technician Breaks My Fiber Connection While Connecting Another Customer

There was just an ATT tech in my backyard, and now my internet is down. I have a red alarm on my fiber wall box. ATT have said now I have to wait for a technician to come back tomorrow to fix my internet, after they themselves broke it. I'm working from home, so now I can't work for 24 hours. Pathetic.

Community Support


225.8K Messages

4 years ago

Hey @insomniak03,


Thank you for the feedback. We are always working to improve our customer service. We apologize for the down Internet after a tech came to service a different location. 


We are glad you were able to setup a tech appointment. If you have any questions or concerns, let us know.


Thank you for choosing AT&T, and stay safe.


Max, AT&T Community Specialist

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