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ATT Technician Breaks My Fiber Connection While Connecting Another Customer
There was just an ATT tech in my backyard, and now my internet is down. I have a red alarm on my fiber wall box. ATT have said now I have to wait for a technician to come back tomorrow to fix my internet, after they themselves broke it. I'm working from home, so now I can't work for 24 hours. Pathetic.
ATTHelp
Community Support
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225.8K Messages
4 years ago
Hey @insomniak03,
Thank you for the feedback. We are always working to improve our customer service. We apologize for the down Internet after a tech came to service a different location.
We are glad you were able to setup a tech appointment. If you have any questions or concerns, let us know.
Thank you for choosing AT&T, and stay safe.
Max, AT&T Community Specialist
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