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dxdjay's profile

New Member

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3 Messages

Saturday, January 28th, 2023 4:39 AM

Att fiber

I have ATT fiber at the apartment complex i am in. I'm moving into a house that is already set up for ATT fiber. Do i need a tech to come out or can i get the service switched to the new address and hook the modem up myself?

ACE - Professor

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5.8K Messages

1 year ago

You should be able to do a self install. When you place the move order you will be told whether you can self install. I would opt for a tech install though. No charge for it and that will pretty much guarantee you get service. Unless there is the dreaded outside facilities problem in the new home’s neighborhood. 

Scholar

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3.7K Messages

1 year ago

@dxdjay 

I'm moving into a house that is already set up for ATT fiber. 

Is it already setup for AT&T Fiber to be installed or does it has active fiber or just shows AT&T Fiber is available at your new address. If a customer is currently using AT&T Fiber at your new address they will have to move their service or drop service it is not available when they move.

As @browndk26 indicated if you have an option for a tech install take it. The current AT&T Fiber service may not have been left in a working order with the ONT and a power supply left behind as AT&T requests for a quick self-install. You also might want your Fiber Modem installed in a different locaiton in the house.

Dave

New Member

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3 Messages

1 year ago

It is already installed and that was what the owner of the house had as service before moving out was att fiber. 

New Member

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3 Messages

1 year ago

Also, the house is a little more than a year old in a new edition. 

ACE - Professor

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5.8K Messages

1 year ago

If offered the tech install, take it. Just to be on the safe side. 

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