AT&T Fiber promotion
We purchased a new home last month and joined AT&T. I received an email from AT&T Fiber stating my Smart Home Entertainment package was available. Steps in the e-mail stated to click on the amazon.com link, put the entertainment package into my cart and checkout. Instead, the amazon.com link provided states
"Congratulations! The reward is currently not available. We apologize for the inconvenience. Instead, you have been given $329.95 in Amazon credits that can be used on any item sold by Amazon in the category listed below. You may have already used a portion of this reward. Please check your cart for the reward amount left."
I have no credits in my cart at Amazon. AT&T says it is an Amazon issue (I called three different times) and Amazon says it is an AT&T issue. I simply want my Entertainment package, or credits. Help?