Account Audited and Promotions Removed
So when looking for an internet service for our new house, we were told by an AT&T representative that we would be able to receive the Fiber 1000 for only $20 a month for our first year. I know it sounded to good to be true, but the rep said we'd get that price since they were showcasing the Fiber internet in the new area.
So that was back in April of this year and we've only been paying $20/month for our internet. Well apparently ATT ran an audit on our account and determined that the promotions added to our account were "errors", so now our monthly bill is $70 all of a sudden. So it took 6 months for them to figure that one out. Basically the lady who sold us the package added promotions that she shouldn't have, and while they all say they expire in April 2020, ATT is no longer honoring the price we were given.
Customer support said there's nothing they can do, so is there any way to get AT&T to honor the original price?