3 Messages
$250.00 Reward Never Received
When I set up the gigabit internet at my new apartment in May (2023) , I was told in 6 months I would receive a reward card for $250.00.. So it has been a little over 6 months and I have not heard or received anything.. So I called the local AT&T rep who set up the account and left messages for him to call me. He has not called me back.. Here is what I have learned while waiting for a call I won't receive.
1) It's not six months It's like four. (was misinformed)
2) AT&T doesn't just mail you a reward card, you have to claim it.. (which no one told me)
3) I have never received an email or snail mail notification regarding my reward.
4) I spoke to management regarding my reward and they can't / won't help me.
5) There are a lot of people in the same boat as me.
6) These unfulfilled claims don't seem to be getting resolved which is a shame..
I am hoping someone can really resolve this for me.. I was offered a 100.00 reward card "for my time" because I escalated the issue.. However, I would like the $250.00 card that I was promised. It's not my fault I was misled and didn't receive any emails or letters regarding the award a lot of other people didn't get notified either.
ATTHelp
Community Support
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224.8K Messages
8 days ago
Hi @Mikejn1,
Thank you for reaching out to us! We understand that you want to be able to claim your reward, and we're happy to guide you.
As this issue is related to the reward, please contact our Rewards Support team at 800-288-9983 9 a.m. to 6 p.m. (CST), Monday through Friday, as they are the experts who are dedicated to solve your issue.
If you've called our Reward Center team, we recommend that you call our escalation team at 877.258.1427 and let us know how it goes.
For more information, you can also visit our website about Reward Center.
For further assistance, we are always here to help!
Thank you for contacting AT&T Community Forum.
Nate, AT&T Community Forum Specialist.
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Mikejn1
3 Messages
8 days ago
I have spoken to the rewards center as well as the loyalty department and I have gotten nowhere.. This is pretty frustrating. To be told you will receive something in six months, come to find out it's four. Then it's not mailed to you like you were told, instead, you have to claim it. On top of that, you never received emails or anything by postal mail letting you know about the reward.. I call to check on it after 6 months and now I find out that they can't go that far back and reissue the reward..
Very disappointing..
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ATTHelp
Community Support
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224.8K Messages
8 days ago
Hello @Mikejn1!
Thank you for writing us back! We hear you, and happy to assist you with this.
To take a deeper look into this situation for the reward card issue with AT&T Fiber, we'd need to move this conversation into a DM.
I am sending you a private message (PM) to help in this matter. Please look out for a chat notification towards the top right corner of your page next to the bell icon and reply to my message with your specific account details.
Looking forward to connecting with you.
Thank you for contacting AT&T Community Forum.
Nate, AT&T Community Forum Specialist.
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Mikejn1
3 Messages
7 days ago
**Update** After speaking with someone with AT&T we were able to come up with a fair resolution.
Thank you for all your help @ATTHelp
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