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What is happening with 3G?
scottmarsc's profile

New Member

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1 Message

Tue, Aug 9, 2022 5:39 PM

free cellbooster to replace my 3g microcell

I immediately responded to the notice that my 3g microcell was being shut down and requested the free cell booster that was offered 6 months ago and have not received it yet.  I called customer support and was told they had "sold out" and that I was on a waiting list to receive one as soon as stock was available.   I have been without cell service in my apartment for the past 6 months, which is becoming an annoyance.

OttoPylot

ACE - Expert

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18.8K Messages

2 m مضت

If you replied to the second email that was sent out asking you to click on a link if you still needed a femtocell, that link was broken for a lot of customers so the request never made it back to where it was supposed to go. Inventory for the second promo were quickly depleted so the program was shutdown. If you didn't follow up after your initial call to Support where you were told that you were on a waiting list then you are probably out of luck. There was a huge disconnect within AT&T when it came to ordering via the email and following up with the customers.

All you can do at this point in time is file a complaint with the BBB and have any documentation available if you have it. Those complaints will go straight to Corporate and someone from the Office of the President will contact you. They MAY be able to help. Calling Support at this point in time will be an exercise in futility.

Can you do WiFi-C (WiFi Calling) because that is really preferred over the Cell Booster, especially if you live in an apartment. The new Cell Booster does not offer the ability to allow specific phones to connect so living in an apartment may be problematic if your neighbors have AT&T because they can also connect to the Cell Booster. Your phone also needs to meet the post-3G AT&T cellular requirements. See my AT&T Cell Booster Tech Guide, link is in my sig line.

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