AT&T Community Forums

3G Microcell loss of connectivity issue

So, I have had a 3G Microcell in my house for the past 2-3 years and it has worked fairly well, with the occasional outage due to network issues, but the cell itself seems to have been fine through that time.

Recently,within the past week,I have noticed that it keeps dropping out on a frequent basis. LastFriday I started watching it closely by doing a continuous ping from my phone to the Google DNS server, which I do whenever I want to test Internet connectivity. I noticed that every 15-20 minutes the ping would stop and then the AT&T M-Cell notification on the phone would go to searching and the bottom light on the microcell would start flashing. This would go for about 2 minutes then recover.

From my IT/networking background this sounds like a classic memory leak.

I worked with AT&T support on Saturday and we finally did a hard reset using the button on the microcell. This seemed to fix it for about 36 hours, but now, this morning it is back to the every 15-20 minute reset.

Any ideas here? Does anyone know if a recent firmware upgrade was pushed that might cause this? Is anyone else having similar problems?

Responses

OttoPylot

ACE - Expert

•

20.7K Messages

9 years ago

Frontier should be able to tell you how to configure that.

0

MikeDawson

Teacher

•

14 Messages

9 years ago

So, that would be a no. At least their online chat guys are clueless. I'll try the phone folks next.

0

MikeDawson

Teacher

•

14 Messages

9 years ago

AAnnddd.....the phone guys are equally clueless....

0

Avedis53

Professor

•

2.2K Messages

9 years ago

I looked around for an Actiontec V1000W (VDSL gateway) manual online and was not able to find one. I did find a manual for the V1000H but that manual doesn't have instructions concerning how to set a static IP address for a particular MACID. Perhaps it isn't possible for that particular gateway given its firmware programming.

Unless Frontier can help you, I'm afraid I can't determine how to set a static IP address for your Mcell using that particular gateway.

0

MikeDawson

Teacher

•

14 Messages

9 years ago

Yeah, you can't do it...as I suspected. Here is the reply from Actiontec:

You would need to log into the router, go to the status link and write down the primary\secondary DNS addresses.

You would have to manually set the device to static IP and give it an IP that won't conflict with DHCP assigned machines, say 192.168.0.100 or higher, with subnet 255.255.255.0 and gateway IP of 192.168.0.1 The device would have to be configured in its own network settings, Frontier has not provided MAC Address IP Reservation or other static assignments by the router itself at this time.

SInce we know we can;t set the Microcell to a static IP address, I'm left with the DHCP lease period workaround.

Thanks for all the help, it seems stable now, I can only assume Frontier is doing something in their network that causes this....they have been doing a lot of construction around here.

0