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RetiredGunner's profile

Contributor

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4 Messages

Tue, May 4, 2021 4:41 PM

Closed

Getting constant "lost connection" error

Have been trying to log into Digital Life via my desktop computer for the past month and have been getting a "lost connection, retrying" error.

I have no other issues with logging into any other webpage.

Community Support

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6.9K Messages

1年前

@RetiredGunner  Hello. If you clear your cookies/cache/history it should resolve the issue for you. Please let me know if that works. Thank you

Contributor

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4 Messages

1年前

Thank you for your response, I appreciate it.

Clearing the cookies/cache/history did not clear the error.

Community Support

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6.9K Messages

1年前

@RetiredGunner  Which browser are you using and have you tried another browser? This error happens when it keeps trying to log back in but due to security measures you get this issue and need to clear history to be able to log back in. So clearing everything, closing the browser and re-opening should correct the issue.

Contributor

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4 Messages

1年前

I'm using Chrome and it is still doing that.  Tried Microsoft Edge and got right in.

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