New Member
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2 Messages
Why aren’t my calls going to voicemail?
Any time someone calls me and i dont answer, it goes to a busy sound, and i do have voicemail setup and have changed the password and double checked everything in my settings. Still nothing
dwill05
ACE - Master
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7.8K Messages
2 months ago
Do you have any call filtering apps like Call Protect or Robokiller? Are you sure the calls are valid? A lot of robocalls will just disconnect if they detect a voicemail greeting.
(edited)
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Christian
New Member
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2 Messages
2 months ago
No i dont have any of those. I used to get voicemails but now even when my friends call it doesn’t go to voicemail
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ATTHelp
Community Support
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215.1K Messages
2 months ago
We know how important it is to receive voicemails, @Christian. We're here to help you get these voicemails.
Our ACE @dwill05 brought up a great point. Call filtering apps, such as ActiveArmor, may block incoming callers from leaving a voicemail, so we appreciate you confirming you don't have these apps.
If there's weak signal, then your device wouldn't be able to receive voicemails. There's a quick way you can confirm your connection by following these quick steps:
Please share the results, so we can check out some other troubleshooting options like Call Forwarding in your account's settings next.
Dylan, AT&T Community Specialist
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