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AT&T related help: Troubleshoot your voicemail



Christian 's profile

New Member

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2 Messages

Wednesday, March 22nd, 2023 3:47 PM

Why aren’t my calls going to voicemail?

Any time someone calls me and i dont answer, it goes to a busy sound, and i do have voicemail setup and have changed the password and double checked everything in my settings. Still nothing

ACE - Master

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10.9K Messages

1 year ago

Do you have any call filtering apps like Call Protect or Robokiller?  Are you sure the calls are valid?  A lot of robocalls will just disconnect if they detect a voicemail greeting.

(edited)

New Member

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2 Messages

1 year ago

No i dont have any of those. I used to get voicemails but now even when my friends call it doesn’t go to voicemail 

Community Support

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232.9K Messages

1 year ago

We know how important it is to receive voicemails, @Christian. We're here to help you get these voicemails.

 

Our ACE @dwill05 brought up a great point. Call filtering apps, such as ActiveArmor, may block incoming callers from leaving a voicemail, so we appreciate you confirming you don't have these apps. 

 

If there's weak signal, then your device wouldn't be able to receive voicemails. There's a quick way you can confirm your connection by following these quick steps: 

  1. Reboot your phone by turning it off, waiting 10 seconds, and turning it back on. 
  2. Place a test call to 611. Do one of the following, based on your results:
    • If the call is successful, press and hold 1 to dial into your voicemail system. 
    • If the call fails, check your address to check if something's going on in your area.
    • If Visual Voicemail won't download, press and hold 1 to check your messages. 

Please share the results, so we can check out some other troubleshooting options like Call Forwarding in your account's settings next.

Dylan, AT&T Community Specialist

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