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New Member

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2 Messages

Friday, January 29th, 2021 2:01 PM

What are the instructions to unlock for active military?

I’m being deployed overseas and need to unlock my phone to use for a different carrier while I’m there and I found that another carrier provides service there can I unlock my phone use another carrier and still pay my installments on the phones? 

Accepted Solution

Official Solution

Former Employee

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32.9K Messages

3 years ago

the unlock portal has instructions to unlock for active military

Accepted Solution

Former Employee

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32.9K Messages

3 years ago

FWhen submitting an unlock device request online, make sure to select Yes when asked if you’re deployed military. We’ll ask for your temporary or permanent change of station (TCS or PCS) military documents. If you have an installment plan, you’ll still pay your bill as normal. But you don’t have to pay off your installment plan before you can unlock your device.

New Member

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2 Messages

3 years ago

So should I cancel my service so I won’t be charged for a service I can not use and will they unlock both my IPhones on my plan so I can take with me overseas on another carrier? 

Former Employee

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32.9K Messages

3 years ago

entirely up to you i would call them for any options,

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