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Katherine429's profile

New Member

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2 Messages

Thursday, November 17th, 2022 1:46 PM

Verification codes

How can I text help to the short code if I'm not even receiving the text to begin with.  None of my phones on my family plan are receiving verification codes.  We have tried all of the steps posted.  I also tried customer care and they keep trying to reset my pin.  That's not the problem. The problem is that if another company wants to verify who I am by sending me a text message, I am not receiving the text message.  Big problem. 

ATTHelp

Community Support

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207.7K Messages

3 months ago

We want to make sure you and your family can receive verification codes, @Katherine429.

 

We'd like a bit of clarification about these missing messages. Please answer our questions, so we can better assist you:

  • Do you know which short code number will be sending the verification code? If so, try texting Help to that number first and see if you can get texts from it at all. If you don't know, or don't get a reply, check your block list and see if any short code numbers are blocked.
  • Have you reset the network settings on your device? We understand you've tried some troubleshooting steps before, however reseting your network settings is a simple fix to most connection issues such as not receiving texts.
    • Please be aware that reseting your network settings will erase all your saved Wi-Fi, Bluetooth, and network settings.

Please share the results with us here, so we can continue looking into this if needed.

Dylan, AT&T Community Specialist

New Member

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2 Messages

3 months ago

I'm not trying to be rude but your tips don't make sense.  How do I know what short code the text is coming from if I'm not even receiving the text to begin with?  I've checked my block list and there are not short code numbers that are being blocked.  We also reset the network settings and it still does not work.  

New Member

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3 Messages

3 months ago

Hi, my husband (android) and I (iPhone) are all of a sudden having the same problem with multiple companies - Truist, Synovus, Vanguard, and Marriott Bonvoy. We can’t get security texts from any of them. Either they are all using the same system, or there is a new problem with AT&T.

ATTHelp

Community Support

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207.7K Messages

3 months ago

Hello @KConklin, we are here to help you with troubleshooting steps to receive short codes to your device.

 

Let's start by resetting your network settings to refresh your connection to the network.

 

Notification bar, then select the Settings icon > scroll to and select General management > select Reset > Reset network settings > Reset settings > select Reset to confirm.

 

Many applications use Two-Factor Authentication to verify your identity. You need to verify your identity with some apps like Gmail or PayPal in order to use them. If you do not see the text messages, the steps below may help:

  1. Go to the Settings icon
  2. Tap Messages
  3. Tap Blocked
  4. Tap Edit
  5. Tap the minus sign ( - ) next to the number of the contact you want to unblock
  6. Tap Unblock

If you do not receive text, we highly recommend verifying the number or email in question is accurate with the party you are attempting to complete the two-step authentication with. Contacting the third party Customer Support is recommended if you cannot verify it online.

 

Let us know if you have any questions. Thank you for contacting AT&T Community Forums. 

 

Mellira, AT&T Community Specialist 

New Member

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3 Messages

3 months ago

Thank you.  I reset my network settings, but that did not resolve the issue.

The numbers aren't blocked. We aren't getting texts from three banks, Marriott, or our laundry service and this is happening to two phones - one android and one iPhone at least since November 8.  Could something have been switched on our account that would cause these messages not to come through?

ATTHelp

Community Support

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207.7K Messages

3 months ago

Hello, @KConklin. Thank you for that information and for making us aware of this situation with your verification texts not coming through. At this time, we would like to continue speaking with you in private to protect your account information. Please click the message icon in the upper right corner and reply.

 

We will also be sending a link for you to verify your account.

 

We look forward to helping you!

 

TT, AT&T Community Specialist

New Member

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3 Messages

3 months ago

Thank you. My husband called yesterday and you guys sent a signal and had us restart the phones and it fixed the problem. I am posting here in case someon else is all of a sudden having the same problem so they know the solution.

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