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Hkcrowley's profile

New Member

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2 Messages

Tue, May 3, 2022 9:39 PM

UPS lost my iPhone return

I sent back my iPhone purchase through UPS. I was just notified by ATT (about four months later) that they did not receive my return and are now charging me for the phone. I have the ups tracking number but that number no longer appears to be connected to my return. What are my options?

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ACE - Sage

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98.6K Messages

3分前

UPS? 

I know AT&T ships phones out using either FedEx or UPS when they're shipping new phones, I do not believe they use UPS with returns.

I believe when you were sending phones and they go through the postal service and are then picked up by newgistics or Pitney Bowes as a courier service.

Did you perhaps write ups when you met USPS?  Are you looking up the track number on the right website? 

New Member

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2 Messages

3分前

Thank you! With that info we were able to locate the mailing label and discovered that it was usps. Everything is taken care of; the phone never made it to AT&T but we have proof that we sent it. 
thanks Again!

ACE - Sage

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98.6K Messages

3分前

Well hit Easy Button!

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