New Member
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2 Messages
UPS lost my iPhone return
I sent back my iPhone purchase through UPS. I was just notified by ATT (about four months later) that they did not receive my return and are now charging me for the phone. I have the ups tracking number but that number no longer appears to be connected to my return. What are my options?
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formerlyknownas
ACE - Sage
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105.5K Messages
11 months ago
UPS?
I know AT&T ships phones out using either FedEx or UPS when they're shipping new phones, I do not believe they use UPS with returns.
I believe when you were sending phones and they go through the postal service and are then picked up by newgistics or Pitney Bowes as a courier service.
Did you perhaps write ups when you met USPS? Are you looking up the track number on the right website?
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Hkcrowley
New Member
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2 Messages
11 months ago
Thank you! With that info we were able to locate the mailing label and discovered that it was usps. Everything is taken care of; the phone never made it to AT&T but we have proof that we sent it.
thanks Again!
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formerlyknownas
ACE - Sage
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105.5K Messages
11 months ago
Well hit Easy Button!
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