Unlocking iPhone

No one here can tell you why the website is giving that response.  Are you an AT&T customer and had the phone on your account?

Is the phone new to you?  If so, it’s possible that whoever had it before you tried to unlock it (and likely failed) before selling it to you.

Are you trying to access the unlocking portal from outside of the US?  If so, the portal sometimes gives weird responses.

Or it may just be a glitch.  You’ll have to call AT&T and hope you can speak to an actual human who will actually help.

I got this phone from a friend which is completely paid off & no longer active on any at&t account. I called at&t multiple times but it kept directing me to the website and hung up on me. 

Anytime, @Iamatb23! We're glad that you were able to find help here on our Community & Forums.

While you're at it, we invite you to take a look at Unlock your AT&T phone or device for helpful tips.

There, you will learn how to submit a request to unlock a device:

1. Go to AT&T Device Unlock.
2. Select Unlock your device and follow the prompts.

You will also learn how to check the status of your request:

• Check your email (including spam or junk folders) or text messages for updates and instructions. If you don't have a wireless phone account, you have to select Confirm request on the email we sent you.
• Go to AT&T Device Unlock Status and follow the prompts.

We hope this info helps and that you enjoy the rest of your day!

We're here if you have any questions. Thank you for contacting AT&T Community Forums.

MatG, AT&T Community Specialist

Have your friend unlock it.  If he had the AT&T account and was the one who paid it off, he’s the best one to fight with AT&T.  If you got the phone second hand, and don’t have an AT&T account, AT&T usually isn’t very inclined to help you.  You can try filing a FCC or BBB complaint.

@MatG, please help me get it unlocked cause i don’t wanna wait another 30 days

Hello, @Iamatb23! We're glad that you were able to find help here on our Community & Forums.

While you're at it, we invite you to take a look at: Get info about device unlock eligibility.

As the ACE mentioned, "Have your friend unlock it.  If he had the AT&T account and was the one who paid it off". 

Do try these steps:

Submit a request to unlock a device: 

1. Go to http://sm.att.com/cba7c3a2.
2. Select Unlock your device and follow the prompts.

Not with AT&T? We can still help you unlock your device. If the device works on our network, you’re covered.

Check your request status

• Check your email (including spam or junk folders) or text messages for updates on your request. If you don't have a wireless phone account, you have to select Confirm your request in the email we sent you.
• Go to http://sm.att.com/8b7a5a74 and follow the prompts.

Good to know:

• It usually takes a few minutes to approve your request, but it can take up to 48 hours. Don't have a wireless phone account? Make sure you select Confirm your request in the email we sent you or request will be canceled.
• If we don’t approve your request, it’s probably because your device isn’t eligible to be unlocked. Review the list of eligibility requirements
• If your device isn't eligible to be unlocked, and you're traveling abroad, choose an AT&T International Plan.

Unlocking your device

Once your request is approved, check your text messages or email for instructions and an unlock code (if required). iPhones don't have unlock codes.

Lose your unlock code? Resubmit the request and we'll resend it to you.

We hope this info helps and that you enjoy the rest of your day!

We're here if you have any questions. Thank you for contacting AT&T Community Forums.

MatG, AT&T Community Specialist

Hi MatG, i tried what you said and again, it said “You tried to unlock this device multiple times. Wait 30 days and submit a new request.”

What should I do?

Hi u/lamatb23, we're here to help you in unlocking your device.

Please contact the technical team 800-331-0500, and they are available from Sunday to Saturday 08:00AM to 12:00 AM.

Dominic

Hi MatG, I tried calling the number you provided but it kept sending me to the website. This is getting a bit frustrating.

Should I follow dwill05’s advice and  file a complain to FCC or BBB?

Hello @Iamatb23, we're glad that you were able to find help here on our Community & Forums.

We can definitely provide you with some more information about the unlock process. Unfortunately, there is nothing that can be done, as there were too many unlock requests submitted for your wireless device. Please wait 30 days, then review our Unlock eligibility requirements before you Submit a new request.

Please let us know if you have any further questions or concerns.

Thank you for contacting AT&T Community Forums.

MatG, AT&T Community Specialist