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Austina27's profile

New Member

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2 Messages

Friday, March 10th, 2023 10:02 PM

Unlock request denied despite meeting all eligibility requirements

I paid my phone off early and waited 48 hours before submitting an unlock request using the IMEI number as I have transferred my number to another carrier. It was denied and says "Make sure your device meets our eligibility requirements." I went to an AT&T store and they said it meets the requirements. After retrying multiple times, it said I had to wait 30 days before trying again. I called customer service and they put in a ticket and after two days it was resolved. I submit another unlock request and it was again denied and says to wait 30 days before retrying. The device is an Apple iPhone 13 Pro.

ACE - Sage

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107.3K Messages

3 months ago

File an FCC complaint.  The complaint is forwarded to att upper management and someone will contact you 

New Member

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2 Messages

3 months ago

I filed an FCC complaint and within two days received a phone call from AT&T Executive Office. The representative was able to unlock the phone in only a couple of minutes. This works!

ACE - Sage

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107.3K Messages

3 months ago

Awesome

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