Contributor
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2 Messages
Unlock my iPad
I have have sim locked iPad and contacted Apple through AppleCare and they said its AT&T . I tried to unlock it through AT&T website but they don't recognize my IMEI as AT&T
I am 100% sure it's a clean IMEI and not stolen
Can you unlock my iPad
IMEI: xxxxxxxxxxxxxxx
Please reply soon
Thanks
Hakeem
[edited for privacy – please do not post personal information]
ATTMobilityCare
Community Support
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15.2K Messages
7 years ago
Hey there @Mohsinauto!
Sorry for the trouble with your iPad! We do not lock iPads to our network, however it is possible that it may have become SIM locked or PUK code locked, which is slightly different.
You can learn more about these locks by going to this cool article by Apple:
https://support.apple.com/en-us/HT201529
If you end up needing a PUK code, you can get the one for your iPad here:
https://www.att.com/esupport/article.html#!/wireless/KM1011771
In rare instances, if you have warrantied out the device with Apple, previously, sometimes the carrier information can be applied incorrectly. If this has happened please notify Apple, so they may correct this for you ASAP!
Thanks for reaching out! Have a wonderful day!
Kevin, AT&T Community Specialist
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LydiaB
Contributor
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1 Message
6 years ago
Hello Kevin,
I have the same issue with my ipad and so I tried your suggestions. I read the Apple article about unlocking the SIM card but it seems to relate only iphones. I was not able to find a "phone" site on the ipad. To check, I followed the instructions for the phone and ability to turn the SIM Pin on and off was there. If the ipad is not locked by ATT would another carrier's SIM card just work? I guess I'm trying to ask how I can tell whether the ipad is locked or not.
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ATTHelp
Community Support
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221.3K Messages
6 years ago
Hello @LydiaB,
Welcome to the Community Forums! I will be more than happy to answer this for you.
Since iPads are not locked to our network, you should be able to place another carrier’s SIM card into it. If your iPad has an embedded SIM, this option may not work. To find out more on this, please visit Apples Support article.
I hope this information helps you! Please let me know if you have any additional questions or concerns. We are eager to assist you!
Jonathan, AT&T Community Specialist
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Mohsinauto
Contributor
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2 Messages
6 years ago
, 3g working good but LTE not working , I need band 3 LTE here.
Thanks
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formerlyknownas
ACE - Sage
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110.9K Messages
6 years ago
@Mohsinauto The internal bands are not changeable. The are built in to each device.
Ipads are not made by ATT, they are not specific to ATT and not locked to ATT.
ATT cannot help you.
There is nothing wrong with your iPad. If it doesn't work, it has nothing to do with ATT or APPLE
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Niky79
Contributor
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1 Message
6 years ago
Please help
Thanks
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formerlyknownas
ACE - Sage
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110.9K Messages
6 years ago
@Niky79 Not an ATT issue., if the iPad is iCloud locked it was done by the previous owner and you need to contact that person to remove the lock.
Neither ATT or Apple can or will help you.
The person can remove the lock remotely on iCloud.com by erasing the device from their iCloud account.
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ATTHelp
Community Support
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221.3K Messages
4 months ago
Hello, @aadi91. Thanks for reaching out to us about unlocking your iPad. We can help! At this time, we would like to continue this conversation in private to protect any sensitive information obtained. Please click the message icon in the upper right corner and reply.
We look forward to hearing from you!
TT, AT&T Community Specialist
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